Chitra Gunathilagaraj

To be a Customer Service Professional in your esteemed organization.

Senior CSR Operations - SBI Canada Bank

(2019-08)

I started as CSR working in Toronto branch handling customers account opening, taking care of high valued customers experienced in scanning more than 700 cheques and processing them on day to day basis experienced in sending remittances and handling cash. Experienced in mortgage for customers

• 5 years of experience working in branch environment handling customers
• Experienced in account opening, handling cash, remittances, internet banking, mortgage customers, large amount of cheque scanning on daily basis.
• Maintained good rapport with customers following up with them
• After three years got promoted to Senior CSR and in November 2024 transferred to Operations department as senior CSR.
• Handling third party agreements, Production orders , scrutinizing vendor payments and vendor enquiries assisting branches as needed
• maintained rapport with vendors in obtaining Third party agreements , followed up with production orders, vendor payment inquiries and assisted branches as needed

Outbound Customer Service Representative - Staffline

(2015-10 - 2015-10)

• calling potential voters to vote and give out informations on voter id cards and advanced polls
• Accomplishments able to reach maximum voters

Outbound Call Center Representative - Telespectrum

Outbound sales representative - South Western Bell Corporation

(2005-03 - 2006-02)

Editor - Alemaya University

(2000-09 - 2001-07)

Compiled and Edited AU Newsletter and Staff Profile Book 2000

• Organised periodical presentations for University Seminars and meetings with slide shows in MS Powerpoint whichwere appreciated for accurate details
• Working hand in hand with Academic Vice President to type letters, memos to departments and update him with thepreceedings and follow up
• Coordinated with University officals to teach the subordinates the basics in computers to use computers effectively
• Organised a team work in collecting databases and staff records for annual staff profile book and compiled it in MS-Word
• Collected articles, facts, news for annual newsletter and compiled and edited them in MS Publisher and MS Word

Editor - Kovai Medical Center and Hospitals Limited

(1999-06 - 2000-09)

Edited Gate Times Newsletter

• Designed, compiled and edited monthly newsletter using Ms Publisher and Ms Word which reached a readership of850 in a year
• Collecting news, articles by contacting over phone or research through internet for monthly newsletter
• Organising and conducting monthly Alumni meetings with the help of subordinates which were of great success andhad an excellent feedback
• Preparing inventory, cost control in Ms Excel for the personality development course
• Co-instructed course director in counselling and conducting demonstrations in personality development course

M. A. - Journalism and Mass Communication - Madurai Kamaraj University

Advanced Diploma - Computer Management - Microtech Computer Academy

Global Academy

B. A. - English Literature - Bharathiar University