Chora maorae Smith

Personable and dependable hospitality professional with 10+ years of experience hosting, serving, and bartending at Halo Bistro, located in the Renaissance Edmonton Airport Hotel. Skilled at delivering attentive, high-volume guest service in a fast-paced hotel restaurant and bar environment, building repeat clientele, and supporting smooth front-of-house operations. Strong knowledge of food and beverage service standards, POS systems, and responsible alcohol service.

Host / Server / Bartender - Halo Bistro, Renaissance Edmonton Airport Hotel - Edmonton, AB

(2014-01)

• Greeted and seated guests, managed reservations and wait times, and coordinated table turnover during peak breakfast, lunch, and dinner service.
• Provided full-service dining and bar service to hotel guests and the public, including taking orders, making menu recommendations, and processing payments accurately.
• Prepared and served a wide range of cocktails, wine, and beer, maintaining knowledge of the bar menu and following responsible alcohol service practices.
• Built strong rapport with regular and travelling guests, contributing to repeat business and positive guest feedback in a hotel restaurant setting.
• Worked closely with kitchen and hotel staff to ensure timely, accurate order delivery and a seamless guest experience.
• Handled cash, credit, and POS transactions, balanced tills, and maintained accurate records at shift's end.
• Maintained cleanliness and organization of the dining room, bar, and service stations in line with health and safety standards.
• Trained and mentored new servers and hosts on service standards, menu knowledge, and hotel procedures.
• Adapted to fluctuating volume tied to hotel occupancy, flights, and events, staying calm and efficient under pressure.