Leader driven by employee/customer satisfaction.
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I bring a comprehensive skill set that will be valuable to Hello Fresh. From a Contact Center perspective, I see things as an end-to-end process; from recruitment to training to onboarding to servicing customers. When done right, it’s a system where the first step is as critical as the next in order to maximize results. Providing Contact Centre agents, and those who manage them with all the tools necessary to be successful is what leads to overall cohesion, job satisfaction, agent and customer brand advocacy and in turn, legendary customer experiences.
December 2012 – Present
VP & GM Strategic Account Management, March 2020 – Present
VP, December 2017 – March 2020
Director, December 2014 – December 2017
Senior Client Results Manager, December 2012 – December 2014
