Paul Loiselle

Eager to be part of an organization that is committed to fun and professionalism. I truly enjoy learning, and would be a great addition to your team.

CSM - Customer satisfaction manager - V2V Technologies

(2025-11 - 2026-08)

The Customer Success Manager is V2V Technologies' primary ambassador to clients. act as a liaison between sales, implementation, technical support, accounting, and operations.

• Greet each client with enthusiasm, professionalism, and empathy.
• Be the company's first point of contact.
• Answer the phone on the first ring whenever possible and return calls when necessary.
• Respond to inquiries received via phone, chat, email, and CRM.
• Quickly understand the client's needs.
• Ensure follow-up until the case is fully resolved.
• Transform a complaint into a positive experience.
• Use AI and technological tools to improve the customer experience.
• Proactively follow up to ensure the success of each implementation.
• Receive complaints.
• For each request: create a ticket; identify the category; determine the level of urgency; add all relevant information; assign the correct department; ensure follow-up.
• Prioritizing Emergencies
• The Customer Success Manager can reassign support resources when a customer is completely blocked.
• Greeting Procedure
• Follow up on all leads.
• Maintain an ongoing relationship with clients.
• Collaborate with: accounting; sales; implementation; support; development.
• Accounts Receivable
• Collaborate with Accounting to: follow up on expired credit cards; obtain new payment methods; track accounts receivable; facilitate renewals.
• Daily Meetings
• Accounting Meeting
• coordinate teams;
• plan the day.
• Special Procedures

Front Desk Receptionist - multiple - Montréal, QC

(2023-06 - 2026-01)

• Receptionist customer service agent
• virtual call center agent
• virtual personal assitant
• calls complaints
• bookings management
• scheduling after hours support
• 24/7 management of booking system
• booking.com site creation and management for hotel locations
• Airbnb site creation and management for 1 location
• expedia site creation and management for 3 locations
• Ecommerce Online Assistant

Sales / Delivery Person / daily worker - Meuble Electro SINRAY - Valleyfield • qc

(2019-01 - 2023-06)

• Shipping and receiving
• warehouse
• store
• Sales
• High End Furniture (in person and over the phone)
• Sony Tv's and accessories
• Kitchen Appliances
• Delivery
• Delivery of High End Furniture (helper)
• unbox
• clean the warehouse
• clean the trucks
• clean the store
• Assembly of furniture
• floor and delivery
• Prepare current and next days delivery's.
• Setup Network Share that only the receptionist (Full access to modifications.)
• Setup Network share on all sales and administration posts (with read only access)
• Sold and setup 3 computers that were needed,
• file server (refurbished Laptop / installed windows 10 / setup all the sales users and receptionist users)
• Setup 2 Laptops that were needed for 2 new employees (installed all necessary software for employees to function.
• Setup email on all posts and cell phones for Sinray employees and administration.
• install / reconfigure printers (on posts and in router)
• Setup conference room for meetings, Setup Display and computer for video conferencing.
• Setup Anydesk for Sales employees and administration to work remotely (company is not big enough for terminal server, employees work on local posts)
• Setup Laptop on Owners Boat to redistribute Wifi for the entire boats passengers.
• Repair any computer or device related issue the company might have.

Internal sales (ontario resellers) - NEX-IT - Saint-Laurent, QC

(2013-08 - 2019-01)

• warehouse manager shipper receiver warehouse organization order clerk maintain warehouse cleanliness (garbage & skid removal)

Technical Support Specialist - ISMOG / Info Solution Marc-Olivier Gagnon - Montréal, QC

(2011-08 - 2013-08)

Xen / Exchange / system & User creation / infrastructure.)

• Remote Support. Mstsc / rdp / teamviewer / logmein / joinme / Remote Connection setup. (off site users access to corporate env)
• Daily Email support
• Terminal server Environments (application installation / pool maintenance)
• Thin Client setup and maintenance.
• End User Pc setup / install / domain)
• Telephone Support.
• Any & Every possible operating system / Printer / Scanner
• Server & workstation Backups, (ntbackup / Tape / Dat / External off site cloud)
• Off Site Cloud (Storegrid) Backup
• User creation / Mcals / maintenance
• User Creation SBS server / 2003 / 2008 R2 / win7 /win8 / Xp / Vista / OSX.
• Password reset security manager.
• User Archiving / User Removal
• Active Directory management.
• Exchange 2003 / 2007 (security privileges / mailbox access.
• Overall User Environment maintenance.
• Ricoh Printers (All models setup / user creation / Scan to Email / lockprint)
• Manual system upgrades (Users Pc need to be taken apart and cleaned)
• Xen Visualization servers
• Trendmicro Worry Free business maintenance.
• Trendmicro workstation install (for users not connected to terminal server)
• Acronis / ghost / clonezilla
• Steadystate (local workstation lock down)
• FreePBX
• Pfsense config / maintenance
• Network troubleshooting. (Physical / Tcpip)
• VOIP support (physical phone support)
• Iphone Support (exchange email setup / Backup / Restore)
• Wireless Ubiquiti Enterprise infrastructure install / maintenance.
• Emergency support.

Technical Support Specialist. (Consultant) - Canada Inc - Montréal, QC

(2007-11 - 2011-08)

Montreal, QC.) (& Outer areas of Montreal. IE: St-donat / St-sauveaur / Ste-Agathe)

• Telephone support, PC Problems / Email setup / ADSL modem support & ALL Personal Operating systems (Windows & Apple including Phones Blackberry & Apple iphone & ipad setup.)
• Dial up 56K service Creation, Support & Setup.
• Cogeco cable account creation and support. (Outside greater Montreal)
• Email Creation / Deletion / Modification.
• Domain management / Creation / Modification / Renewals / Setup. (Hostmaster)
• Web Hosting setup / IIS 6 & 7.
• DNS Management / Windows server 2003 / 2008 DNS.
• Order Clerk / Custom Electronics / Parts and Modem orders.
• ADSL + ADSL2 Service Orders / Creation & Configuration / Setup.
• Account Creation.
• Billing / Collections.
• Manage Accounts / Update client info in custom accounting system.
• Shipper / Receiver.
• Custom Network installs Wireless & Wired / R / 802.11a/b/g/n.

Field Engineer/Technical Support Specialist - Tadaa Wireless Communication Corporation - Montréal, QC

(2003-12 - 2006)

• Support computer networks for Crowne Plaza Hotel, Place D'Armes Hotel, 40 West Restaurant and various other clients with 24/7 on-call service.
• Perform sight-surveys for new client establishment (WiFi) hotspots.
• Install wireless equipment such as Colubris, Nomadix and Vivato.
• Telephone support for Apple and Windows operating systems.
• Travel to out of town locations for network installations and maintenance.

Network Administrator. (Permanent) - Netwired Solutions - Montréal, QC

(2003-02 - 2003-11)

• Administer MS Windows XP, NT and 2000 Pro network servers.
• Support MS-Office, Mac OS, Unix, Linux and Cisco software.
• Repair and install computer hardware. And cabling (RJ-45)

Operator / Technical Support Specialist (Contract) - Bourse De Montreal / Montreal Stock Exchange - Montréal, QC

(2000-03 - 2002-01)

• Trouble-shoot trading-floor computer problems.
• Train novice employees to use VT terminals and various AS400 equipment.
• Upgrade system to GLWIN trading engine for futures/options trading.
• Input data for trades (manual & automatic).
• Terminal Operator for Options trading and Morre systems corrections. (Trade corrections)

Assembler and Shipper / Receiver. (Permanent) - VDS Peripherals - Saint-Laurent, QC

(1998-10 - 2000-02)

• Assemble and test computer systems.
• Provide in-shop customer service.
• Take client orders and provide sales support.
• Shipping/Receiving for computer hardware. (CRT / LCD / Misc pc parts)
• Web master and Bank Liaison.

Laptop Technician - PPP Solutions - Montréal, QC

(1997-09 - 1997-11)

• Supported private contractor for PFIZER Pharmaceuticals.
• Installed RJ-45 & RJ11 lines.
• Installed various software & Hardware.
• Installed network printers.
• Data-entry for various subject-matter.

Certificate - CDI College

Certificat in Leadership - Riverside Park Academy

Diploma - Secondary V