Customer Service Representative - Royal Bank of Canada (RBC)
(2008-01 - 2011-12)
Delivered high-quality client service in a fast-paced retail banking environment.
- Processed daily financial transactions including deposits, withdrawals, bill payments, and account updates with a high degree of accuracy.
- Resolved client concerns efficiently while maintaining compliance with banking policies and security procedures.
- Promoted banking products and services based on client needs.
- Consistently met or exceeded customer service and performance targets.
- Maintained accuracy in cash handling and transaction processing.
- Built strong client relationships, contributing to repeat business and referrals.
- Recognized for professionalism, attention to detail, and trustworthiness in handling confidential financial information.
Business Owner - Bella's Cleaning and Interior Decorating Services
(2013-01)
- Manage business operations including scheduling, budgeting, invoicing, and client communications.
- Maintain detailed financial records and oversee expense management.
- Develop long-term client relationships through reliability and high service standards.
Customer Service Representative - Fabutan
(2011-01 - 2013-12)
- Assisted clients with product selection and service recommendations.
- Processed payments and managed appointment scheduling.
- Maintained a professional and welcoming environment.
Customer Service Representative - Under the Palms Tanning Salon
(2007-01 - 2008-12)
- Provided customer service and product recommendations.
- Managed cash transactions and appointment bookings.
- Ensured compliance with health and safety procedures.
Early Childhood Education Teacher - Pluto Daycare (Kitchener) - Kitchener
(2005-01 - 2006-12)
- Developed and implemented structured learning programs.
- Maintained a safe and organized environment.
Dietary Aide - The Westmont (Kitchener) - Kitchener
(2002-01 - 2005-12)
- Prepared meals in accordance with dietary requirements.
- Maintained cleanliness and organization in food service areas.
Volunteer - Westmount Nursing Home
(2025-06 - 2025-12)
- Assisted elderly residents with supervised physiotherapy exercises and mobility support.
- Provided companionship and emotional support to residents.
- Maintained patience, professionalism, and attentiveness in a healthcare setting.
- Supported staff in ensuring a safe and comfortable environment for residents.
Volunteer - Adult Recreation Centre (Brantford, Ontario) - Brantford, Ontario
(2024-04 - 2024-12)
- Assisted adults and seniors with physiotherapy-based recreational activities.
- Encouraged participation and supported physical rehabilitation exercises.
- Helped create a positive, engaging, and supportive environment.
