Christine Iyalla

Strategic and results-driven Sales and Customer Success professional with 12+ years of experience across SaaS, B2B, and B2C industries. Proven track record of exceeding revenue targets (110–130%), improving customer retention, and building scalable sales pipelines. Adept at full-cycle sales, client relationship management, and leveraging CRM systems to drive measurable business growth.

Senior Sales & Customer Success Manager - FirstService Residential

(2021-01 - 2026-01)

• Managed a portfolio of high-value clients, maintaining 95%+ satisfaction through proactive engagement and relationship management
• Increased client retention by 20% through data-driven churn mitigation strategies
• Built and scaled sales pipelines using advanced prospecting tools and CRM systems
• Led cross-functional collaboration to enhance service delivery and client outcomes
• Reduced billing discrepancies by 30% through process optimization and system improvements
• Mentored and trained team members, improving team productivity and performance by 15%
• Analyzed KPIs and customer data to inform strategic decisions and revenue growth initiatives

Account Executive - Just Energy

(2019-01 - 2021-01)

• Consistently exceeded sales quotas (110–125%) through strategic prospecting and closing
• Managed full sales cycle including lead generation, qualification, negotiation, and closing
• Executed high-volume outbound campaigns via calls, email, and social selling
• Increased conversion rates by 18% through value-based selling and tailored presentations
• Maintained strong client relationships to drive repeat business and referrals
• Utilized CRM tools for pipeline tracking, forecasting, and performance optimization
• Collaborated with marketing to improve lead quality and messaging alignment

Advisory IT Specialist - Concentrix

(2016-01 - 2019-01)

• Delivered advanced technical support across software, hardware, and network systems
• Resolved over 90% of issues on first contact, ensuring high customer satisfaction
• Reduced average resolution time by 20% through efficient troubleshooting methods
• Documented technical issues and solutions to enhance internal knowledge base
• Escalated complex issues to engineering teams with detailed diagnostics
• Trained users on system usage, improving overall customer experience and efficiency
• Maintained compliance with service level agreements (SLAs)

Recruiter - Keek Inc

(2015-01 - 2016-01)

• Managed full-cycle recruitment across multiple roles and departments
• Sourced candidates using LinkedIn, job boards, and referral networks
• Conducted interviews and coordinated hiring processes with stakeholders
• Reduced time-to-fill by 25% through streamlined recruitment strategies
• Enhanced candidate experience and employer branding initiatives
• Maintained accurate records within applicant tracking systems
• Advised hiring managers on talent acquisition strategies

Appointment Coordinator - Green Planet

(2014-01 - 2015-01)

• Generated and qualified leads through outbound outreach and follow-ups
• Scheduled high-quality sales appointments for closing teams
• Maintained CRM systems to track leads, conversions, and pipeline activity
• Improved conversion rates by 15% through optimized outreach scripts
• Collaborated with sales teams to refine targeting strategies
• Delivered consistent customer engagement to build brand trust

Business Development Manager - Rogers Communications

(2012-01 - 2014-01)

• Drove territory growth through strategic prospecting and market expansion
• Identified and secured new business opportunities to increase revenue
• Built and maintained long-term client relationships
• Negotiated contracts and closed high-value deals
• Delivered presentations and product demonstrations to prospective clients
• Conducted market research to identify trends and competitive positioning
• Consistently met and exceeded sales targets

Bachelor of Arts - Management - University of Manitoba