Christivie Kabemba

A 21-year-old young professional with 4 years of experience as a collections agent at Vidéotron, I stand out for my ability to handle complex situations effectively, negotiate suitable solutions, and maintain positive customer relationships. My problem-solving approach and proficiency with CRM tools enable me to optimize collections processes and ensure customer satisfaction.

Collections Agent - Vidéotron - Montréal, QC

(2022-01 - 2026-06)

• Managed a portfolio of customer accounts past due, achieving an 85% collection rate.
• Negotiated customized payment plans, reducing uncollectible debt by 20%.
• Advanced use of CRM systems to track and manage customer files.
• Trained and mentored 5 new agents, improving team efficiency by 15%.
• Maintained a 90% customer satisfaction rate by proactively resolving disputes.

Diploma of Secondary Studies (DES) (2022)

Planned Enrollment - Digital Marketing - Université (2026)