Laurence Bourassa
Collections and Merchandising Agent
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About
Scheduling appointments with customers Satisfaction calls and after-service follow-up Follow-up with potential and existing clients
Experience
Collections and Merchandising Agent - Mercedes-Benz Trois-Rivières / Subaru Trois-Rivières - Trois-Rivières
(2023-01)
- Scheduling appointments with customers
- Satisfaction calls and after-service follow-up
- Follow-up with potential and existing clients
- Responding to inquiries received through the website
- Taking photos of vehicles for sale
- Updating the website
- Writing content (blogs) for social media
- Managing and updating inventory
- Creating promotional video content
Operations Support Agent - Desjardins - CSP – Direction Recherche
(2022-01 - 2023-12)
- Responding to member inquiries
Hairdresser and Colorist - Salon Le Têtu
(2017-01 - 2022-12)
- Scheduling appointments
- Cutting, coloring, and styling
- Selling hair care products and providing customer advice
Server, Cook, and Cashier - Regroupement Bingo de Trois-Rivières
(2013-01 - 2018-12)
Customer Advisor - Boutique Revue
(2012-01 - 2012-12)
- Customer service and cash register
- Inter-store transfers and merchandise returns
- Merchandising
Education
DEP - Hairdressing - Centre Professionnel Bel-Avenir (2016-01 - 2017-12)
DEC - Tremplin - Cégep de Trois-Rivières (2014-12)
High School Diploma - Académie Les Estacades (2010-01 - 2013-12)
