CUSTOMER SUPPLY CHAIN SPECIALIST - LINDT & SPRUNGLI CANADA
(2025-03)
- Investigate and resolve customer inquiries, providing exceptional service and support to Tier 1 customers such as: Wal-Mart, Sobeys and Amazon.
- Process RMA returns for approvals, disputes, and rejections.
- Investigate deduction penalty fines and take proactive steps to resolve them.
- Communicate order discrepancies to the Account Managers and customers.
- Process purchase orders using SAP to ensure timely and accurate order fulfillment.
- Monitor lead-times by working closely with the DC to ensure timely shipments.
- Update monthly KPI's and scorecards
BILINGUAL CSR / ACCOUNT MANAGEMENT - BIC INC.
(2019-09 - 2025-03)
- Investigate and resolve customer inquiries, providing exceptional service and support to Tier 1 customers such as: Wal-Mart, Costco, Staples, Sobeys, Loblaws and Metro including all French speaking accounts (Groupe Jean-Coutu & Dollarama).
- Process and submit credits and returns for approvals, disputes, and rejections.
- Investigate deduction penalty fines and take proactive steps to resolve them.
- Communicate order discrepancies to the Account Managers and customers.
- Adhere and enforce company policy and procedures. Ensure customers comply with lead times, minimum order quantities.
- Review daily Open Order Reports, Month End Report, Overdue Report and Shortages Report. Identify errors and concerns, communicate them for resolution.
- Process purchase orders using JDE & EDI systems to ensure timely and accurate order fulfillment.
- Maintain and update E1 database to ensure accuracy in customer profiles and order information.
BILINGUAL CUSTOMER SUPPLY CHAIN SPECIALIST - BIMBO CANADA
(2019-02 - 2019-09)
- Ensure purchase orders for Tier 1 customers, including Wal-Mart, Tim Hortons, Sobeys, Loblaws, Harvey's, and Metro, are accurately entered into Oracle, guaranteeing error-free and timely processing.
- Investigate and resolve customer and carrier reported receiving discrepancies.
- Manage and respond to customer service general email inbox, handling approximately 200 emails daily.
- Advise customer of any product shortages
- Adhere and enforce company policy and procedures. Ensure customers comply with lead times, minimum order quantities and pool ship dates.
- Review and analyze daily Open Order Reports, Month End Reports, Past Due Reports, and Shortages Reports to identify and resolve any issues.
BILINGUAL INSIDE SALES REP / CUSTOMER SERVICE - HABCO MANUFACTURING INC.
(2018-05 - 2019-02)
- Answer customer enquiries by phone, email and in-person regarding ETA's, product info, pricing.
- Process purchase orders (calls, emails, fax and walk-ins)
- Administer payments with Moneris of purchase orders for parts and refrigerator.
- Maintain Visual and Salesforce database management system.
- Respond to warranty and credit requests.
- Assist switchboard and reception backup.
BILINGUAL EDUCATION ADVISOR - MORTGAGE PROFESSIONALS CANADA
(2016-11 - 2018-05)
- Answered education offering enquiries by phone and in-person.
- Scheduled exams, mailings, marking and reporting.
- Registered and enrolled students to requested courses.
- Administered payments for course purchases, transfers, exams and refunds.
- Maintained CRM database management system.
- Produced reports and statistics as required by provincial regulators.
- Ensured course/exam materials and handouts are current and printed for classes.
- Monitored class during examinations.
- Processed and graded weekly examinations
BILINGUAL IMPORTATION AND STEWARDSHIP COORDINATOR - DEELEY HARLEY-DAVIDSON CANADA
(2010-08 - 2015-07)
- Provided high level of customer service to resolve complaints.
- Assisted with investigations as initiated by Transport Canada Authority.
- Monitored and tracked administrative activities related to the importation of motorcycles.
- Ensured owner and vehicle safety by issuing "Recall Status Clearance" notices and forms.
- Processed administration fees for al recall letters.
- Provided customers with admissibility documentation as requested to ensure Canadian vehicle specifications are adhered to.
- Made certain recycling programs met compliance standards with items such as oil, tires, antifreeze and filters disposal.
BILINGUAL INSIDE SALES REPRESENTATIVE - DEELEY HARLEY-DAVIDSON CANADA
(2008-09 - 2010-08)
- Answered dealership and customer calls/emails to rectify time sensitive issues.
- Processed warranty transfers and customer registrations within HD-net webpage.
- Updated E1 (Enterprise 1) database to ensure customer profiles are correct.
- Submitted credits and returns for approval on warrantied vehicle parts.
- Assisted purchasing department with vehicle parts to meet dealership demands.
- Entered parts orders as required by dealerships.
- Researched and produced obsolete reports while updated same in E1 database.
- Prepared and distributed necessary communication notices to dealerships to flag obsolete items.
BILINGUAL PRODUCT DATA ADMINISTRATOR TEAM LEAD - KOHL & FRISCH LIMITED
(2001-07 - 2008-08)
- Provided publishers with complete catalogue printing specifications.
- Reviewed graphic and content alterations as seen necessary.
- Created catalogue covers with MS Publisher.
- Also continued as the Product Data Administrator Lead
- Reformatted MS Excel JBA downloads for office email distribution as required.
- Edited price changes and mark-ups to ensure accuracy.
- Maintained database updates and obsolete reports.
- Managed reports for pricing windows and short-term sales.
- Searched and corrected key information and links required in documentation.
- Checked and corrected discrepancies.
