Cláudina Fernandes

Professional and reliable individual with strong front-line experience supporting safe, organized, and welcoming environments. Over 3 years of experience assisting guests, monitoring activity, and responding calmly in a busy 5-star hotel setting. Strong communication and customer-service skills, able to handle inquiries, resolve concerns, and support diverse clients.

Organized administrative background with experience managing schedules, reports, and confidential information. Quick learner with excellent attention to detail, strong situational awareness, and the ability to remain composed under pressure. Able to communicate effectively in English, French, and Portugues.

Customer Service Representative at The House (2024-02 – 2024-07)

Building customer relationships while assisting customers professionally and accurately.

• Assist customers as needed.
• Answer telephones when needed.
• Process orders that are received via email or in person.
• Provide guidance to our customers on selecting the best products to meet their requirements.
• Assist with administrative tasks, including maintaining patient records, handling financial transactions, and managing appointment scheduling.

Front Desk Concierge at Marriott Hotel (2021-01 – 2023-07)

• Provided concierge services such as making dinner reservations or recommending activities for tourists.
• Answered telephone calls in a professional manner and directed calls to appropriate personnel.
• Assisted visitors with any questions or concerns they may have had during their stay.
• Provided information about hotel services, amenities, local attractions, and directions to guests.

Administrative Assistant at Solar Energy (2019-01 – 2020-12)

• Managed executives' calendars and set up meetings, helped prepare for meetings and greeted guests.
• Screened and directed phone calls, distributed correspondence, and handled requests and queries for and from executives.
• Organized business files, contracts, and confidential information besides providing general administrative support.
• Performed other tasks as required and assisted with coordination of company-wide initiatives, special projects, and interdepartmental communications.
• Provided general administrative support, including office supply management and occasional travel coordination.

Bachelor of Languages and Hospitality and Tourism in Languages and Hospitality and Tourism – University of China (2018)

High school diploma – High school, Angola