Erick Molina

Bilingual English-Spanish administrative and customer service professional with 7+ years of experience supporting patients and customers across dental, contact centre, retail, automotive and medical interpretation settings. Skilled in appointment scheduling, patient intake, insurance coordination, records management, CRM documentation, billing support and issue resolution. Known for clear communication, accuracy, confidentiality and calm service in fast-paced environments.

Front Desk Administrator at Glad Smiles Dental (2025-07 – Present)

• Coordinate appointment scheduling, confirmations, recalls, emergency visits and follow-ups to maintain an efficient daily clinic schedule.
• Complete patient intake, update confidential electronic records and maintain accurate documentation for clinical and administrative workflows.
• Process insurance claims, predeterminations and direct billing across private carriers and public programs, including CDCP, Alberta Blue Cross and IFHP.
• Explain treatment plans, procedures, estimates, pricing and account balances clearly to English- and Spanish-speaking patients.
• Support payment collection, account follow-up and resolution of billing or coverage questions with professionalism and empathy.
• Prepare operatories and assist with basic chairside readiness while creating a welcoming, organized patient experience.

Automotive Service Advisor at Mr. Lube (2025-05 – 2025-07)

• Assessed customer needs, explained inspection findings and recommended appropriate maintenance services and products.
• Performed oil changes and routine checks of tires, filters and brake, transmission and steering fluid levels.
• Balanced service quality, safety and sales goals while maintaining a professional customer experience.

Grocery & Dairy/Frozen Associate at Walmart (2025-05 – 2025-06)

• Stocked and rotated products, monitored quality and inventory levels, and maintained clean, organized aisles.
• Assisted customers with product inquiries and completed time-sensitive tasks efficiently in refrigerated work areas.

Call Centre Representative at IntouchCX (2023-02 – 2025-05)

• Handled inbound and outbound customer contacts, answered account and product questions, and documented interactions accurately.
• Investigated service issues, provided first-level support and routed complex cases to the appropriate department for timely resolution.
• Reviewed customer accounts and proactively communicated relevant upgrades, products, programs and support options.
• Collaborated across teams to improve service consistency and helped train new employees on customer support procedures.

Medical Interpreter / Translator at Teleperformance (2020)

• Facilitated accurate English-Spanish communication between patients and service providers in medical situations.
• Conveyed symptoms, urgent concerns, diagnoses and instructions while preserving meaning, tone and cultural context.
• Applied active listening, confidentiality and clear terminology to support mutual understanding.

Dairy Production & Farm Worker at Lácteos Morelac (Family Business) (2020 – 2021)

• Recorded production and inventory, ordered supplies, packed customer orders and maintained sanitary production areas.
• Supported cattle milking and artisanal production of cheeses, sour cream and dairy-based sweets.

Cashier / Customer Service at YOGO JUICE (2018 – 2019)

• Processed payments accurately, issued receipts, answered questions and provided product recommendations.
• Resolved customer concerns and maintained attentive service during high-volume, fast-paced shifts.

Diploma in Cyber-Security – CDI COLLEGE

High School Diploma – Instituto Privado El Porvenir (IPDEP) (2019)

English C1 Certificate in English Language – Centro de Instrucción Audio Visual (CIAV) (2019)

Dairy Processor Certificate in Dairy Processing – INTECAP (2021)

First Aid Course in First Aid – Universidad Mariano Gálvez (2022)