Cleopatra Baré Tejada

• Being bilingual (Spanish and English), I communicate efficiently both orally and written. I have been in the Service Industry for over 10 years; hence I have extensive experience delivering quality customer service to the public.
• Management of Customer Service, I handle all aspects of employee hiring and training; as well as client booking, communication and service satisfaction. 
• I have experience taking initiative as well as problem solving, while working independently and/or within a team environment. I pride myself on maintaining an accurate level of organization, while being deadline and detail oriented.
• I am very adaptable person, respectful, patience, good sense of humor and most important open to learn and willing to work on-call schedule, weekend, and holidays.

INHOUSE SERVICE CANADA INC.

May-2021/ Currently Toronto, CA

• Manager • Training new cleaners • Supervise the cleaning services • Enquire the needs of the clients and ensure is accomplished with quality • Handle complaints.

MILAGRO RESTAURANT

Sep-2017/Nov-2018 Totonto, CA

• Waitress/ Mexican Restaurant. Food and beverage server.

PEARL BEACH CLUB

Aug-2015/Jun-2017 Punta Cana, DR

• Service Supervisor (Maître), Supervise and Management of waitress and cashier staff.
• Ensured the “Mise & place” followed the standards • Inventory • handle client’s issues and concerns.

SABRASS RESTAURANT. 

Feb-2015/Aug-2015 Santiago, DR

Waitress / Italian restaurant. Food and beverage server.

DANCE SHOW MANAGEMENT

Nov-2011/Jan-2014 Santiago, DR

Professional Dancer • Show & Entertainer for different kind of events.

ALLIENCE FRANCAISE TORONTO (AFT)

Aug-Sep2019/Jan-2020 Totonto, CA

General course- A1-1 (Elementary).

WESTERN TOWN COLLEGE (WTC)

Nov-2018/Jun-2019 Toronto, CA IELTS Preparation Program.

INTL INSTITUTE OF TRAVEL (IIT)

Sep-2017/Sep-2018 Toronto, CA

Tourist & travel Diploma.

PONTIFICIA UNIVERSIDAD CATÓLICA MADRE Y MAESTRA (PUCMM)

Aug-2009/Jan-2015 Santiago, DR

Bachelor’s degree in Hotel Management in Food & Beverage concentration.