Cold Love

Security-licensed and customer-focused professional with 10+ years of experience in high-volume retail environments, providing customer service, maintaining safe and organized environments, resolving customer concerns, and supporting day-to-day operations. Strong ability to monitor surroundings, communicate clearly, follow procedures, identify potential safety concerns, and document information accurately. Experienced working with diverse customers and teams in busy public-facing environments.

Holds an Ontario Security Guard Licence, First Aid & CPR, WHMIS, and AODA training. Seeking opportunities in Security Guard, Concierge, Security Concierge, Building Security, Front Desk, and Customer Service roles.

SALES ASSOCIATE – HARDWARE & TOOLS SPECIALTIES - RONA+ - Toronto, ON

(2024-04)

• Provide professional, courteous customer service across multiple departments in a high-volume retail environment.
• Assist customers with questions, product information, directions, and solutions based on their needs.
• Maintain awareness of customer activity and department conditions while supporting a safe and organized environment.
• Identify and communicate potential safety concerns, including aisle, merchandise, and display hazards.
• Follow company policies, procedures, workplace safety requirements, and loss-prevention practices.
• Support customers during busy periods while remaining calm, professional, and service-focused.
• Maintain organized departments, clear pathways, signage, and customer-ready displays.
• Operate POS systems accurately and handle customer transactions in accordance with company procedures.
• Work collaboratively with colleagues to address customer concerns and maintain smooth daily operations.

SALES ASSOCIATE – HARDWARE DEPARTMENT - The Home Depot Canada - Toronto, ON

(2013-04 - 2024-04)

• Delivered front-line customer service in a busy retail environment with high daily customer traffic.
• Recognized as District Top Sales Associate for 11 consecutive years for consistent customer service and sales performance.
• Assisted customers with questions, product selection, directions, and problem resolution.
• Maintained safe, clean, organized, and accessible aisles and customer areas.
• Remained attentive to customer activity and supported loss-prevention and store-safety practices.
• Escalated customer concerns and operational issues to appropriate supervisors when required.
• Followed workplace policies, safety procedures, and operational standards consistently.
• Handled POS transactions and cash accurately while maintaining attention to detail.
• Collaborated with team members during high-volume periods to maintain efficient store operations.
• Communicated professionally with customers, coworkers, and management across diverse situations.

PROMOTER / MARKETER - Loblaw's Launch - Toronto, ON

(2011-09 - 2012-12)

• Interacted professionally with customers and provided product information and assistance.
• Answered customer questions and handled concerns in a courteous and respectful manner.
• Conducted product demonstrations while maintaining awareness of customer safety and accessibility.
• Followed AODA and workplace procedures when assisting customers.
• Worked independently while maintaining professional standards in a public-facing environment.

SHIPPING & PRODUCTION ASSOCIATE - Dominion Regalia - Toronto, ON

(2012-08 - 2012-10)

• Prepared and packaged products accurately for shipment.
• Followed established procedures and quality-control requirements.
• Maintained an organized and safe work environment.
• Verified orders and documentation for accuracy.

FOOD PACKAGING WORKER - Manpster - Toronto, ON

(2012-05 - 2012-12)

• Performed packaging and sorting duties in a fast-paced environment.
• Followed workplace safety, hygiene, and operational procedures.
• Maintained attention to detail and product quality.

TECHNICAL ASSEMBLER - UMC Electronic Company - India

(2002 - 2010)

• Assembled electronic components according to detailed specifications and safety procedures.
• Followed established quality-control and workplace safety standards.
• Maintained accuracy, concentration, and attention to detail in production environments.

Bachelor - Mechanical Engineering - Osmania University, India

Trade Fitter Certification - Industrial Training Institute, India

Secondary School Certificate - India