Umang Sharma

Dedicated and professional Concierge Security Guard with 3 years of hands-on experience in access control, front desk management, and resident safety. Adept at utilizing customer service, conflict resolution, and administrative skills to maintain secure environments and ensure the highest level of resident satisfaction.

Concierge Security Guard at Diamond Security (2023-06 – Present)

• Welcomed residents, visitors, and contractors with a high standard of hospitality, addressing inquiries promptly and professionally.
• Monitored access control, maintained meticulous visitor and contractor logs, and managed authorized vehicle entries.
• Responded swiftly and effectively to building inquiries, emergency alarms, requests, and resident complaints in compliance with property protocols.
• Maintained accurate incident reports, shift changeover documentation, and records of all security desk activities.
• Conducted regular floor patrols, inspected physical security perimeters, and created a secure, professional, and welcoming residential environment.
• Assisted property management with coordinating residential event logistics, move-ins/move-outs, and amenity bookings.
• Strictly enforced property safety regulations, fire safety protocols, and emergency procedures to protect residents and premises.

Bachelor of Engineering in Computer Science – Rashtrasant Tukadoji Maharaj (RTM) Nagpur University