Conor Duffy

Results-driven Technical Support & Operations Specialist with 4+ years of experience across finance and government sectors. Proven expert in SaaS troubleshooting, Microsoft Dynamics, and creating technical documentation to streamline workflows and enhance client satisfaction.

Office Administrator - Support Agent - Infinite Investment Systems - Toronto, ON

(2024-01 - 2026-01)

HR | Customer Support

• Delivered first-level technical support for financial software via phone, email, and ticketing.
• Escalated and documented software bugs; collaborated with developers for resolution.
• Guided clients through advanced features including reporting tools, data imports, and reconciliations.
• Managed Microsoft Dynamics for company-wide issue tracking and reporting.
• Coordinated office operations including scheduling, vendor management, and supply ordering.
• On-boarded and trained new employees on IT systems and company procedures.
• Authored internal documentation, FAQs, and training guides for consistent knowledge sharing.

Business Grants Specialist | Ontario Provincial Grants - Government of Canada - Toronto, ON

(2021-12 - 2022-06)

• Reviewed, approved, and processed federal grant applications, ensuring compliance with program criteria.
• Responded to high volumes of client inquiries, explaining eligibility requirements and funding guidelines.
• Resolved application issues by diagnosing errors, updating accounts, and coordinating with internal teams.

Office Administrator | HR - J.R.D Insurance - Markham, ON

(2018-02 - 2021-12)

• Organized client accounts, payments, and claims with accuracy and attention to detail.
• Answered inquiries regarding insurance policies, claims, and account updates.
• Managed supply ordering, equipment servicing, and scheduling of staff meetings/events.
• Maintained office efficiency by coordinating between clients, staff, and third-party providers.

Honours Bachelor of Digital Experience - Digital Experience - George Brown College (2021-04)

Office Administration Certificate - Office Administration - Conestoga College (2024-04)