Doug Hook

Results-driven with proven expertise in leading teams, optimizing workflows, and ensuring efficient day-to-day operations. Known for excellent communication, strong attention to detail, and the ability to manage multiple priorities while consistently exceeding targets. Committed to improving processes, fostering a collaborative team environment, and delivering high-quality operational outcomes.

Branch Manager - Spar Marathon Roofing Supplies - Pickering, ON

• Leads full branch operations, including service scheduling, workflow management, staffing and resource allocation to ensure efficient high-quality service.
• Develops and maintains strong customer relationships to increase customer retention, drive repeat business and proactively identify opportunities for new client acquisition.
• Manages complex service challenges using clear communication, strategic problem-solving and effective conflict resolution to maintain and increase customer satisfaction.
• Serves as a branch representative at community industry and promotional events to strengthen brand awareness and foster local partnerships.
• Collaborates with regional and corporate leadership to execute strategic initiatives, support business objectives, and ensure alignment with company policies, goals, and performance standards.

Warehouse Operations Manager/Shipper and Receiver - Rush Truck Centres - Oshawa, ON

(2021-01 - 2024-01)

• Provided strategic leadership to drive performance and sound customer satisfaction.
• Supervised a team in the warehouse to increase efficiencies.
• Increased sales by identifying new business opportunities and expanding customer base.
• Effectively collaborated with the warehouse team to optimize workflows.
• Collaborated with regional and corporate teams on strategic initiatives and goals.
• Guaranteed operational workflows (order, processing, delivery, inventory and returns) to run smoothly and efficiently.
• Ensured all incoming and outgoing funds were tracked, recorded, and reconciled as part of the daily banking operations.
• Enforced all company policies, procedures, and safety regulations.

Warehouse Lead Hand/Supervisor - Medical Pharmacies Group Limited - Ajax, ON

(2019-01 - 2021-01)

• Ensured that all customer orders were fulfilled within the shortest possible timeline and packed to the required standard.
• Lead warehouse improvement initiatives to advance operational practices.
• Directed a diverse team to exceed operational and customer service targets by implementing effective training, communication, and workflow strategies.
• Operated and monitored the warehouse's automated inventory management system.
• Checked the quality of the products before shipments were sent out to ensure that all products matched the requisition form and proper invoicing was made according to warehouse codes.
• Managed day-to-day banking operations ensuring accurate transactions regulatory compliance and a high standard of customer service was in place.

Shipper/Receiver/Assistant Lead Hand/Supervisor - Gayle A Foods Limited - North York, ON

(2010-01 - 2019-01)

• Established work schedules and procedures.
• Found solutions to work related problems and correspond with customers and carriers and members from head office.
• Operation of computer equipment and machinery and scanning equipment.
• Conferred and corresponded with establishment representatives on problems such as damages, shortages, and nonconformance specifications.
• Participated in decision-making with fellow supervisors and employees.
• Coordinated daily customer orders with Head Office.
• Scheduled transportation pick up schedules with dispatch completed daily shipping and receiving logs.
• Delivered goods to many warehouse locations.

Shipper – Receiver - JD Smith & Sons Limited - Concord, ON

(2004-01 - 2010-01)

• Unloaded and load trailers using forklift.
• Prepared pallets for loading, i.e., creating pallets, shrink wrapping, etc.
• Picked, packed and shipped orders for large manufacturers (500+ orders per week).

Business Transportation & Distribution - Seneca College