Cosmicjen

Consultant with extensive experience in the digital transformation of HR operations, knowledge management initiatives, and CRM system implementations. Demonstrated expertise in leading cross-functional teams, executing HR strategies, and delivering complex projects across the full lifecycle. With over seven years of experience in people management, I possess a strong foundation in employee engagement, onboarding, learning and development, and HR governance.

Currently specializing in the application of AI to design and deliver scalable, high-impact learning solutions.

Director of Children Ministry at Nonprofit Organization (2023-11 – 2025-09)

• Developed and executed fundraising strategies that increased donor contributions by 30%, supporting the growth of key initiatives.
• Forged strategic partnerships with local governments and other nonprofits, creating sustainable networks of support for various initiatives.
• Designed nonprofit marketing materials, leading to a 40% increase in donations and community engagement.

Quality Consultant at UnitedHealth (2020-03 – 2023-08)

• Managed daily care tasks for 20+ residents, including bathing, grooming, and feeding, adhering to all health standards.
• Led process improvement initiatives centered on automation, knowledge management, and compliance, resulting in an 80% increase in operational efficiency.
• Provided expert guidance in HR processes, quality standards, and improving the employee experience, playing a key role in achieving a 90% overall employee satisfaction rating for exceptional service.

Sr. Quality Specialist at UnitedHealth (2014-09 – 2020-03)

• Played a key role in multiple projects focused on the digitalization of human resources processes, leading to a significant 70% reduction in operating costs.
• Provided training sessions and workshops for employees on quality standards, tools, and methodologies to foster a culture of quality within the organization.
• Increased employee satisfaction ratings by 78% through comprehensive audits of existing quality systems and constant feedback to HR advisors.

Operations Manager at Omniglobe International (2011 – 2012)

• Resolved hiring and attrition challenges by ensuring a workforce of 50 employees, as specified by the client.
• Ensured payroll accuracy and streamlined the recruitment process, leading to a 90% reduction in absenteeism.

Content Creator at YouTube (2026-04 – Present)

CosmicJen

• Consistently achieving high view counts, shares, and comments, which signify that content is actively solving audience problems or resonating with their interests.

Bachelor of Science in Nursing – Portland State University (2022-09 – 2023-04)

Bachelor of Arts in Business Administration – Miriam College (2000-06 – 2004-03)