Crispina Micua

Personnel Manager with 10 years experience in providing excellent customer service to all existing and new associates as well as external stakeholders through HRIS and benefits administration doing the following specific functions: Electronic/Manual file Administration, Hiring and Onboarding, Benefits enrollment and updating, Championing change, Time and Attendance System Audit, People Compliance Audit, ICBC Earnings Reporting, Foreign Worker Tracking, Payroll Coordinator, Accounting Reports Processing, Intermediate MS Office Applications (Outlook, Excel, Word)

PERSONNEL MANAGER at WAL-MART (DELTA) (2015-11 – Present)

• Scan and upload documents to the associates' electronic file
• Create job requisition and send offers to successful candidates
• Conduct orientation sessions to new hires
• Provide associates the information and materials on benefits enrollment and claims
• Lead the team in embracing new changes in policies and processes
• Review exceptions on the Time and Attendance system and provide reports to Managers for follow-up
• Enter sick hours and missed time in the Time and Attendance system after coordinating with the ASMs on the accuracy of data
• Coordinate with payroll department regarding associates' concerns on work hours, access to the paperlesspay website, tax forms, pay stubs and record of employment
• Monitor absences and Leave of Absence using the Absence Reporting and Tracking System
• Check adherence to company HR policies by conducting a monthly People Compliance Audit
• Fill up Summary of Earnings form to submit to WSBC
• Respond to letter from lawyers regarding legal cases of associates as to attendance, employee file and payroll
• Keep track of associates on study or work permit by following up necessary documents and submit to TFW Team for verification

UPC Associate at WAL-MART (Guildford) (2011-08 – 2015-10)

• Order supplies
• Print truck reports
• Print mark-down reports
• Prepare necessary documents for inventory
• Submits NOF information to Head Office
• In charge of the upkeep of office equipment

Claims Associate at WAL-MART (Guildford) (2011-08 – 2015-10)

• Process claims on returned merchandise, damaged and stolen items
• Prepare merchandise transfer to other stores
• Segregate hazardous materials
• Prepare mail and packages for courier pick up
• Process donations
• Print reports for Claims department

Salesfloor Associate at WAL-MART (Guildford) (2011-08 – 2015-10)

• Provide excellent customer service
• Do zoning and recovery
• Stock merchandise on the floor
• Bring claim items to Claims Department
• Maintain cleanliness of the assigned department
• Do clean sweep

Certification in Payroll Compliance Practitioner – National Payroll Institute (2022)

Diploma in Office Administration – Academy of Learning - Surrey, BC (2013)

Bachelor of Science in Commerce Major in Accounting (1989)

Master in Business Administration in Finance – Saint Louis College, Philippines (2002)