Cristina Isac

Resident Manager / Property Administrator with 10+ years of experience in residential property operations, tenant relations, accounts receivable, collections, leasing administration, and financial reporting. Skilled in Yardi Voyager, Property Vista, Entrypass, Excel reporting, rent ledgers, notices, maintenance coordination, vendor follow-up, inspections, and resident communication. Fluent in English, Russian, and Romanian.

Resident Manager / Property Administrator - MetCap Living - Barrie, ON

(2025-12)

• Manage daily residential building operations, tenant service, administration, maintenance coordination, and property support responsibilities.
• Respond to resident inquiries, complaints, maintenance requests, pest-control concerns, parking issues, access/fob matters, and move-in/move-out needs.
• Maintain tenant files, rent ledgers, lease documents, notices of entry, N4/N5/N9 documentation, compliance records, and communication logs using Yardi Voyager and Property Vista.
• Coordinate vendors and contractors for repairs, inspections, pest control, appliances, plumbing, leaks, mold/moisture concerns, doors, locks, and common-area work.
• Support collections and account accuracy by reviewing balances, arrears, payments, adjustments, ledgers, and resident account information with management and accounting teams.
• Conduct suite inspections, document before-and-after conditions, follow up on work orders, and assist with leasing, keys/fobs, rent-ready, and vacancy processes.

Accounts Receivable / Collections Specialist - Northlake Financial - Barrie, ON

(2025-09 - 2025-12)

• Managed customer account follow-up, payment arrangements, and collections activity in a financial services environment.
• Reviewed account details, payment history, outstanding balances, and documentation to support accurate customer communication.
• Handled phone and email inquiries professionally while supporting account resolution and administrative follow-up.

Property Administrator - MetCap Living - Barrie, ON

(2025-01 - 2025-04)

• Coordinated administrative property operations and communication between tenants, management, and vendors.
• Maintained tenant files, lease agreements, renewals, N4/N9 forms, notices, and compliance documentation.
• Processed rent payments, updated resident accounts, and supported records in Yardi Voyager and Property Vista.

Accounts Receivable Specialist - REV Capital - Remote / Vaughan, ON

(2022-06 - 2024-07)

• Managed multi-million-dollar receivables portfolio while maintaining a 95%+ on-time payment rate.
• Reduced overdue balances by 20% through proactive collections, follow-up, and client account management.
• Prepared forecasting, aging, and past-due reports to improve cash-flow visibility and financial decision-making.

Property Administrator - DMS Property Management - 15 Maple - Barrie, ON

(2019 - 2021)

• Managed tenant communication, rent collection support, leasing documents, notices, maintenance requests, and building coordination.
• Supported renewals, compliance documentation, resident files, vendor follow-up, and accurate property records.

Account Executive - Grand Financial Management - Vaughan, ON

(2014-07 - 2019-10)

• Achieved 95% client retention by providing tailored financial solutions and consistent client service.
• Created monthly aging and past-due reports, helping reduce outstanding accounts by 20%.
• Resolved complex discrepancies and improved account accuracy through detailed follow-up and reporting.

Assistant Superintendent - SK Properties - Richmond Hill, ON

(2009-10 - 2014-10)

• Supported residential property operations, tenant service, building coordination, and maintenance follow-up.
• Supervised a team of 10 and helped improve property operations efficiency and resident satisfaction.

Diploma - Business Administration - Algonquin College (2005 - 2006)

Business Studies - Academy of Economic Studies (2000 - 2003)

Real Estate Education Program - Humber College (2021 - 2022)