Crystal Kocoy
Customer Service Supervisor
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About
My Name is Crystal Kocoy. I attended Olds College to acquire my Veterinary Assisting Certificate but, ended up wanting to follow a different path for myself. I am still figuring that out but, I know I am a creative and love to create and develop new connections!
In my free time I love spending time outdoors or simply being a home body with my cats and playing some games! I have over 9 years of customer service experience. I've been a supervisor at my current job.
I feel like people are comfortable coming to me for questions or concerns as I always try my best to create a welcoming environment, not only for customers but employees as well. I also have developed meticulous cash handling skills as I work with cash everyday not only as a cashier, but as a treasurer.
Experience
Scotiabank theatre Chinook, 6455 Macleod Trail SW — Supervisor
October 30th 2015 - PRESENT- Maintained a clean, organized inventory of product
- Anticipated customer needs, providing them with excellent customer service while upholding company standards. I am also there to deal with any customer complaints or concerns while keeping a calm and respectful manner to each guest.
- Meticulously operated POS system transactions, including cash, credit, exchanged, and refunds to ensure a seamless and accurate cash flow.
- Supported the opening and closing of each shift demonstrating leadership and punctuality.
- Trained in every area of the building, able to adapt to different workflows.
- I am a “Cast trainer” I am looked to for training of new employees, I operate the entire cast orientation and make sure staff are properly trained before they start their shifts.
- Treasurer. I am responsible for upkeep of the safe and any cash taken out or in. I meticulously count the safe and earnings from each employee, and fill out end shift reports at the end of each evening.
- I am certified for safe food and alcohol handling.
Lake Utopia Convenience, 519 NB-785, Utopia— Cashier
April 2013 - June 2015- Filling out registration licenses for the province of New Brunswick.
- Maintained a clean and organized inventory and curated displays of rotating stock.
- Supported the opening and closing of each shift, demonstrating time management and leadership.
- Meticulously operated POS system transactions, including credit, cash, exchanged, returns, and refunds to ensure seamless and accurate cash flow.
Waggin’ Tails Pet Service Inc, 4612 Manitoba Rd SE
June 2021 - Present- Dog Intake & pickup
- Dog enrichment activities
- Maintaining a clean and safe play area for each dog present.
- Customer communication. Day end reports for each dog to let their owners know what happened throughout the day and if any concerns came up.
- Animal handling and grooming.
Education
Olds College, 4500 50 St, Olds AB — Certificate
September 2021 - December 2021Graduated with my Veterinary Technician Assistant Certification
