Crystal Kocoy

My Name is Crystal Kocoy. I attended Olds College to acquire my Veterinary Assisting Certificate but, ended up wanting to follow a different path for myself. I am still figuring that out but, I know I am a creative and love to create and develop new connections! In my free time I love spending time outdoors or simply being a home body with my cats and playing some games! I have over 9 years of customer service experience. I've been a supervisor at my current job. I feel like people are comfortable coming to me for questions or concerns as I always try my best to create a welcoming environment, not only for customers but employees as well. I also have developed meticulous cash handling skills as I work with cash everyday not only as a cashier, but as a treasurer.

Scotiabank theatre Chinook, 6455 Macleod Trail SW — Supervisor

• Maintained a clean, organized inventory of product
• Anticipated customer needs, providing them with excellent customer service while upholding company standards. I am also there to deal with any customer complaints or concerns while keeping a calm and respectful manner to each guest.
• Meticulously operated POS system transactions, including cash, credit, exchanged, and refunds to ensure a seamless and accurate cash flow.
• Supported the opening and closing of each shift demonstrating leadership and punctuality.
• Trained in every area of the building, able to adapt to different workflows.
• I am a “Cast trainer” I am looked to for training of new employees, I operate the entire cast orientation and make sure staff are properly trained before they start their shifts.
• Treasurer. I am responsible for upkeep of the safe and any cash taken out or in. I meticulously count the safe and earnings from each employee, and fill out end shift reports at the end of each evening.
• I am certified for safe food and alcohol handling.

Lake Utopia Convenience, 519 NB-785, Utopia— Cashier

• Filling out registration licenses for the province of New Brunswick.
• Maintained a clean and organized inventory and curated displays of rotating stock.
• Supported the opening and closing of each shift, demonstrating time management and leadership.
• Meticulously operated POS system transactions, including credit, cash, exchanged, returns, and refunds to ensure seamless and accurate cash flow.

Waggin’ Tails Pet Service Inc, 4612 Manitoba Rd SE 

• Dog Intake & pickup
• Dog enrichment activities
• Maintaining a clean and safe play area for each dog present.
• Customer communication. Day end reports for each dog to let their owners know what happened throughout the day and if any concerns came up.
• Animal handling and grooming.

Olds College, 4500 50 St, Olds AB — Certificate

Graduated with my Veterinary Technician Assistant Certification

Fear Free Certified

EDUCATION

Fundy High School, 44 Mount Pleasant Rd, St. George NB

Graduated with my Diploma

Awarded most creative

Honors List