Dam Dakpor

Resourceful Administrative Professional with over 5 years of experience providing comprehensive operational and administrative support in diverse environments. Proven ability to manage schedules, coordinate complex logistics, maintain organized records, and handle confidential information with discretion. Skilled in leveraging Microsoft Office Suite, Google Workspace, and various communication platforms to enhance efficiency and streamline daily operations.

Eager to apply exceptional organizational and problem-solving skills to contribute to the success of the team.

Administrative Assistant / House Manager at MCGREGOR FAMILY (2024-12 – Present)

• Orchestrate administrative and operational support, coordinating multiple schedules, priorities, and day-to-day activities.
• Manage calendars, appointments, service providers, deliveries, maintenance requests, and household commitments.
• Maintain organized records, schedules, receipts, documents, and other critical information.
• Handle telephone calls, emails, correspondence, and communications with vendors, professionals, and external contacts.
• Track purchases, receipts, expenses, supplies, and service-related information with precision.
• Discreetly manage personal and confidential information and ensure follow-through on tasks and routine issues.

Administrative Virtual Assistant at DE BROADGREENE LIMITED (2022-06 – 2024-05)

• Delivered remote administrative and operational support to management and business operations.
• Oversaw emails, correspondence, calendars, appointments, and routine administrative communications.
• Prepared, organized, and maintained digital documents, reports, records, and electronic filing systems.
• Executed accurate data entry and coordinated meetings, appointments, follow-ups, and business activities.
• Communicated professionally with clients, suppliers, and other stakeholders while monitoring outstanding tasks.
• Preserved confidentiality when handling business documents, reports, and administrative information.

Administrative Assistant at MTN NIGERIA (2020-01 – 2022-03)

• Rendered administrative support to staff and management within a dynamic telecommunications environment.
• Compiled, organized, and preserved correspondence, reports, records, and administrative documents.
• Performed data entry and maintained precise electronic and physical records and filing systems.
• Managed telephone inquiries, correspondence, appointments, meetings, and routine administrative requests.
• Facilitated reports, spreadsheets, presentations, follow-ups, and coordination with internal departments.
• Handled sensitive information with professionalism while supporting daily office operations and resolving routine issues.

Retention Officer at DSTV NIGERIA (2018-07 – 2020-01)

• Provided professional customer service and account support to clients experiencing subscription and service challenges.
• Addressed customer inquiries and complaints, identifying appropriate solutions to enhance customer satisfaction and retention.
• Maintained accurate customer records and updated account information in compliance with company protocols.
• Systematically documented customer interactions, requests, complaints, and resolutions.
• Referred complex issues to relevant departments and executed follow-ups to ensure timely resolution.
• Operated effectively in a fast-paced, target-driven setting, upholding professionalism, confidentiality, and service excellence.

Diploma in Liberal Arts – UNIVERSITY OF REGINA (2022)

Diploma in Business Administration – YABA COLLEGE OF TECHNOLOGY (2016 – 2019)