Scrum Master – Customer Success Specialist
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I’m someone who genuinely enjoys helping people and building strong relationships with clients. I’ve worked in bilingual customer support and success roles, guiding customers through onboarding, answering their questions, and ensuring they felt supported throughout their journey.
I offer a combination of unique skills and competencies developed over a lengthy and rewarding career. I have honed my knowledge of QA and UAT processes and all levels and types of testing, while also being proficient in collaboration.
Bilingual Certified Scrum Master & Quality Assurance Analyst with proven experience in Agile development methodologies, such as Scrum and Kanban, to create highly performing and self-managing teams that can address the development needs of the organization.
Over 10 years of comprehensive experience in manual and automation software testing as well as UAT. Expert in testing multi-tier applications across various stages of the QA lifecycle, utilizing both black box and white box testing techniques. Deep understanding of Agile methodologies, excellent communication and facilitation skills, and a passion for continuous improvement.
Deliver a seamless and positive client experience throughout project delivery and UAT — ensuring clear communication, on-time milestones, efficient defect resolution, and successful go-live outcomes.
3 years of University
