Daniel Budzinsky

Sales and customer-service professional with 15+ years of experience assessing customer needs, presenting product and service options, and closing transactions in fast-paced, regulated environments. Proven history of growing revenue through consultative selling and upselling, improving customer retention, and maintaining strict accuracy on financial and contractual documentation. Strong record of meeting and exceeding sales targets, resolving customer concerns, and collaborating cross-functionally to deliver results.

Sanitation Technician at Barry Callebaut (2025-09 – Present)

• Maintained full compliance with GMP standards and the Master Sanitation Schedule, as measured by zero audit non-conformances, by executing rigorous cleaning, sanitation, and documentation protocols across a regulated manufacturing facility.
• Reduced safety and equipment risk, as measured by faster preventative-maintenance turnaround, by identifying and reporting mechanical deficiencies and hazards during daily inspections.
• Supported plant-wide 5S and continuous-improvement initiatives by applying disciplined process adherence and attention to detail under strict regulatory oversight.

Design & Sales Consultant / Office Administrator at Fixtures Inc. (2019-09 – 2025-02)

• Increased customer retention by 25%, as measured by repeat and referral business, by conducting personalized consultations and structured post-sale follow-up.
• Grew product sales by 15%, as measured by closed transaction volume, by assessing customer needs and applying consultative product-presentation and upselling techniques.
• Reduced client complaints by 30%, as measured by service-quality feedback, by resolving issues promptly and building a shared team knowledge base for consistent service.
• Improved inventory turnover by analyzing sales trends and proactively adjusting stock levels to match demand.

Billing Service Specialist at Rogers Corporate Office (2008-03 – 2010-03)

• Cut billing errors by 25%, as measured by account audit results, by conducting meticulous account reviews and implementing corrective measures.
• Achieved a 95% customer satisfaction rate by resolving billing and account inquiries efficiently and professionally.
• Upsold additional services to 20% of client accounts, as measured by incremental revenue, by identifying customer needs and presenting relevant add-on options.

Assistant Store Manager at Structube (2010-03 – 2011-05)

• Drove a 10% increase in sales, as measured by store revenue, by applying visual merchandising strategies and proactive customer engagement.
• Eliminated cash-handling discrepancies entirely (100% reduction), as measured by daily reconciliation reports, by designing and implementing a new cash-control reporting system.
• Improved restocking efficiency by optimizing inventory management processes.

Shipper and Receiver at Shoppers Drug Mart (2011-06 – 2019-05)

• Improved inventory accuracy by 20%, as measured by audit results, through systematic organization and recurring cycle counts.
• Reduced supply chain delays by 15%, as measured by on-time receiving, by streamlining documentation and storage processes.
• Strengthened customer satisfaction by ensuring timely product availability and resolving shipping discrepancies.

Diploma in Heavy-Duty Truck Apprenticeship – Centennial College (2000 – 2001)

Diploma in OSSD – Applewood Heights (1996 – 2000)