Daniel MacNeil

Graduate from NSCC Marconi Campus Web Development 2020

Admiral Insurance

Halifax, NS

Customer Service Representative

Feb – May 2022

• Work from home position answering customer inquiries on insurance quotes for motor insurance 
• Organization of notes as well as callbacks regarding further discussion with customers on quotes 
• Simultaneously handle customer issues/inquires/complaints as well as using Admiral’s Software (Guidewire) to input all necessary customer data. 
• Upsell on policy upgrades and multi-vehicle policy. 

Sydney, NS

Traffic Control Person

Apr 2021 – Feb 2022

• Direct traffic safely through work sites with special care focused on always keeping your own safety as well as the safety of workers(clients) , motorists, and pedestrians. 
• Aide in setup and teardown of work sites with accordance with best safety practices 
• Keep a clean work area 

Sydney/North Sydney, NS

Supervisor

Sept 2011 – Apr 2021

• Supervised co-workers in a Shift Supervisor role, providing support as needed in customer service or general inquiries to facilitate cohesive communication between staff and customer 
• Provided customer service including fielding phone calls and answering customer inquiries and resolving customer issues and complaints 
• Receiving and processing customer orders by phone and in-store, ensuring accuracy in both order quality and payment 
• Conducted general store maintenance nightly, ensuring store met standards set out in employee handbook 

EDUCATION & TRAINING

Skills for Hire Atlantic

Remote

Web Development Program

Aug 2022 - Dec 2022

Nova Scotia Community College – Marconi Campus

Sydney, NS

IT: Web Development Diploma

Sept 2018 – Apr 2020

Nova Scotia Community College – Marconi Campus

Sydney, NS

Electrical Construction & Industrial Certificate

Sept 2014 – Apr 2015