Daniel Wilson

Developed in fast-paced IT environment, bringing critical thinking and problem-solving skills to new challenges. Facilitated user support and managed hardware and software issues, ensuring smooth operation and client satisfaction. Seeking to transition into new field, leveraging technical expertise and solution-oriented approach.

IT Technician at Scrumban.Ai (2023-05 – 2024-02)

• Provided first- and second-line support for Microsoft 365, windows systems, and mobile devices.
• Engaged with team members during agile sprints to enhance project development.
• Assisted in designing and developing user interfaces using WPF and WinForms for improved user experience.
• Coordinated UAT testing with business stakeholders, managing test results and status reporting.
• Diagnosed and resolved hardware and software issues to ensure optimal system performance.
• Installed and configured operating systems and applications for end-users.
• Provided technical support via phone, email, and in-person to enhance user experience.
• Collaborated with team members to implement IT policies and procedures effectively.
• Managed inventory of IT assets and maintained accurate documentation of repairs.
• Streamlined troubleshooting processes, improving response times for technical issues.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Patched software and installed new versions to eliminate security problems and protect data.

Technician at ATORJ TECHNOLOGY LIMITED (2021-02 – 2023-03)

• Installed, configured, and troubleshot a wide range of equipment including printers, scanners, laptops, and standalone computers.
• Diagnosed hardware failures and performed physical repairs on peripherals, including replacing components and recalibrating devices.
• Performed software configuration and system setup on new devices, ensuring proper integration into existing workflows.
• Provided users with ongoing assistance in their information technology problems.
• Coordinated end-user training setup by organizing materials and scheduling sessions.
• Facilitated end-user training sessions, demonstrating effective equipment operation and maintenance procedures.
• Conducted routine inspections and preventive maintenance on machinery to ensure optimal performance.

Post-Degree Diploma in Network Technology Administration & Security – Vancouver Community College (2026-01)

Bachelor of Engineering in Software Engineering – Babcock University (2022-01)