Billing Supervisor - COWAN INSURANCE GROUP
(2023-07)
- Supervise daily billing operations, ensuring accuracy and timely completion of client invoices and financial reports.
- Coach, mentor, and support team members to achieve departmental objectives and maintain service excellence.
- Develop and analyze billing metrics, implementing improvements to increase efficiency and reduce errors.
- Oversee client escalations and resolve complex billing issues while maintaining strong client relationships.
- Collaborate with finance and other departments to streamline billing workflows and support TPA business initiatives.
- Assist with audit preparation, including reviewing schedules and working papers for compliance.
Clinical Manager - THE RETINA CENTRE OF OTTAWA
(2021-11 - 2023-07)
Managing facility operations to ensure long-term success. Connecting patients with optimal treatment procedures. Responsible for Human Resources, including new staff onboarding, employee schedules, payroll and yearly performance reviews. Responsible for employee training. Organized clinical records, patient health records, and other essential documents and resources.
Junior Billing Analyst - THE RETINA CENTRE OF OTTAWA
(2018-09 - 2021-11)
- Monitored accounts receivable and transactions
- Cooperated with other teams to ensure billing accuracy
- Detected and resolved errors in billing operations
- Helped patients with their questions and concerns
- Managed patient and physician account reconciliations
- Created analytical reports for senior managers
- Participated in monthly and quarterly audits
Team Lead/Surgery Coordinator - THE RETINA CENTRE OF OTTAWA
(2016-01 - 2018-09)
- Trained all new hires
- Scheduled all diagnostic testing
- Completed all pre-surgery documentation
- Coordinated all patient surgery requirements
Patient Support Program Coordinator - THE RETINA CENTRE OF OTTAWA
(2015-01 - 2016-01)
- Enrolled patients into coverage programs
- Collaborated with medical drug representatives
- Maintained drug coverage for all patients enrolled, including Quebec patients enrolled with La Régie du maladie du Québec
- Ordered and reconciled medication needed for all the OHIP and La Régie du maladie du Québec
Billing Clerk/Receptionist - THE RETINA CENTRE OF OTTAWA
(2014-06 - 2015-01)
- Triaged incoming and outgoing faxes and referrals
- Scheduled, rebooked and confirmed appointments
- Created and Invoiced patient appointments
Clinical Research Coordinator - THE RETINA CENTRE OF OTTAWA
(2013-10 - 2014-06)
- Coordinated Medical Drug Trials
- Created and organized inform consent and patient questionnaires
- Completed and closed out all Phase 4 Drug Trials
Ophthalmic Technician - THE RETINA CENTRE OF OTTAWA
(2013-06 - 2013-10)
- Acquired patient medical histories
- Checked patients visual acuity using Snellen Chart
- Used & maintained diagnostic equipment (Optical Coherence Tomography, Tonometer)
- Ensured the charts of patients are organized and kept up to date
