Rachel Lefebvre

Results-driven individual skilled at streamlining operations and implementing processes that enhance efficiency. Demonstrates strong work ethic and exceptional organizational abilities to ensure timely project completion with minimal errors.

Operations Supervisor at Ottawa Logistics (2025-09 – Present)

• Collaborated with management on departmental policies development and implementation.
• Performed root cause analysis on operational issues encountered during day-to-day activities.
• Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.

Team Lead at Ottawa Logistics (2024-03 – 2025-09)

• Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
• Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
• Supervised the daily work of staff to ensure work prioritization and quality.

Forklift Operator at Ottawa Logistics (2023-03 – 2024-03)

• Handled LTL shipments for business customers, preparing and moving large-volume orders accurately and efficiently to meet strict shipping deadlines.
• Operated forklifts to safely load, unload, and stage freight while maintaining accuracy and productivity.
• Coordinated the movement and organization of freight to support timely order fulfillment and outbound shipments.

Outbound Warehouse Associate at Ottawa Logistics (2023-01 – 2023-03)

• Collaborated with team members to optimize packing processes and reduce shipping errors.
• Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
• Checked and rechecked orders before packaging and shipping items.

Barber Shop Manager at Nick's Barber Shop (2015-05 – 2023-01)

• Managed daily operations of barbershop, including scheduling appointments and overseeing staff.
• Provided high-quality results while working quickly and efficiently.
• Built and established strong relationships with customers to promote repeat business.

Barber at St Laurent Barber Shop (2012-02 – 2015-09)

• Delivered high-quality haircuts and grooming services to diverse clientele.
• Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
• Built strong customer relationships through attentive service and personalized grooming advice.

Customer Service Coordinator (Part-Time) at Orchardview Retirement Home (2013-09 – 2015-01)

• Mentored junior coordinators on best practices in customer service and resident relations strategies.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.

Assistant Store Manager at McDonald's (2006-08 – 2010-12)

• Resolved customer concerns efficiently while maintaining high standards of customer service and satisfaction.
• Created and managed employee schedules to ensure adequate staffing, maintain service standards, and control labor costs.
• Communicated company policies, operational changes, new initiatives, and product knowledge to employees.
• Provided day-to-day leadership and support to employees, helping maintain an efficient and positive work environment.

Hairstyling in Hairstyling – West End Academy (2011-01)

Forklift License