Darren Lim

Tenacious Supervisor with a strong background in membership sales and strong training skills. Improve team performance continuously by monitoring activities and coaching staff to improve skills. Strengths include territory management, team building, and customer relations.

Membership Supervisor - Costco - Mississauga, ON

(2022-10)

• Providing staff with assistance in performing difficult and complicated duties
• Increasing our membership base sales, applications for our credit card and membership auto-renewals
• Setting clear, measurable objectives to maintain productivity and provide the highest level of service
• Being involved with team members to overcome selling obstacles
• Delivering exceptional customer service to bolster strong relationships and build positive experiences

Front End Supervisor - Costco - Mississauga, ON

(2012-06 - 2022-10)

• Maintained store readiness with smooth completion of opening and closing tasks
• Kept service consistent by coordinating breaks and monitoring customer levels, pulling in extra team members to handle overflow
• Managed cashiers, overseeing performance and promptly handling escalated issues
• Coached cashiers, courtesy clerks and cashier attendants on engagement, check-out procedures and best practices

Pharmacy Technician - Costco - Mississauga, ON

(2007-05 - 2012-06)

• Keep inventory accurate with effective management and regular cycle counts
• Collaborated clinics or physicians to request patient prescription refills
• Monitored individual patient medication by creating and maintaining profiles

Diploma - Pharmacy Technician - Humber College (2007-06)