David Apolega
Table Games Supervisor
Hire this person
Send a job offer directly to this candidate
About
Detail-oriented with strong leadership, risk management, and client resolution experience across entertainment, banking, and retail operations. Proven track record in process optimization, regulatory compliance, high-volume financial management, and delivering exceptional customer experiences under high-pressure environments.
Experience
Table Games Supervisor - Great Canadian Entertainment
(2023-11)
- Direct floor operations and oversee Table Game Dealers to maintain strict game integrity, compliance, and guest satisfaction in a fast-paced environment.
- Audit and verify high-value cash and chip transactions while ensuring precise player ratings and record-keeping.
- Resolve escalated customer disputes promptly, upholding high service standards while safeguarding venue assets.
- Identify and report suspicious activities or operational irregularities to security and surveillance teams.
Casino Supervisor (Seasonal) - CNE Casino
(2022-07)
- Oversees table game operations, verifying complex payout calculations and ensuring compliance with gaming regulations.
- Monitor guest and staff interactions to prevent fraudulent or dishonest activity, maintaining strict risk management protocols.
- Reconcile monetary transactions and manage daily floor float balances.
Customer Solutions Representative - CIBC
(2022-03 - 2023-03)
- Delivered high-quality phone support to banking clients, investigating complex credit card queries and transaction discrepancies to deliver optimal solutions.
- Analyzed client financial records using internal banking tools to resolve disputes on first contact.
- Maintained strict adherence to banking privacy laws, risk compliance guidelines, and quality assurance targets.
Machine Operator & Production Assistant - StitchHub Embroidery
(2021-01)
- Interpret client specifications and project blueprints to configure high-capacity embroidery machinery accurately.
- Conduct inventory inspections, audit material stock, and track order fulfillment to ensure on-time delivery.
Sales, Cashier & Stock Associate - Costco Wholesale
(2020-03 - 2022-03)
- Processed customer transactions with accuracy and speed in a high-volume retail warehouse environment.
- Assisted with floor merchandising, inventory placement, and visual displays to optimize sales presentation.
Education
Bachelor of Arts - Business Economics - York University (2021 - 2024)
Business Management Studies - De La Salle University (2018 - 2020)
