June Vaporoso

Self-motivated and pro-active food processing professional with knowledge in inventory control, supply chain management, GMPS, HACCP, SOP, and QA Good organization and multi-tasking skills Effective Oral and Written Communication skills Works well with people from all walks of life Ability to stay calm and professional under stressful and demanding situations Fast learner and requires less supervision Dependable, reliable and efficient Proficient in the use of computer-based applications

TABLE GAMES DEALER at CENTURY CASINO CALGARY (2015-05 – Present)

• Performed dealing services for casino tables in accordance with house established policies and procedures, the AGLC.
• Maintained effective working relationships and good customer service skills with all customers and team members.
• Maintained alertness for the performance of all responsibilities and a general awareness of table operations at all times.
• Performed other duties as assigned by the Supervisors and Managers.

TAXPAYER SERVICES AGENT at CANADA REVENUE AGENCY (2014-01 – 2015-05)

• Responded to a variety of enquiries or requests related to tax matters, CRA-administered programs and related accounts.
• Performed calculations to determined tax or CRA-administered program requirements, elections, entitlements or administrative relief.
• Accepted and processed payment arrangements where applicable and authorized, within established parameters.
• Adapted to change, dealt with stress and with any challenging situations that may arise.

Food Service SUPERVISOR at TIM HORTONS (2012-11 – 2013-08)

• Coordinated activities of staff who prepare and portion food.
• Ensured food service and quality control.
• Maintained records of stock, repairs, sales and wastage.
• Prepared and submitted reports.
• Consistently provided friendly guest service and heart-felt hospitality.
• Operated the drive-through window and cash register quickly and efficiently.
• Handled customers’ concerns and complaints in a friendly manner.
• Followed all production policies and procedures on a consistent basis.
• Communicated any production-related issues with the supervisory team

LOYALTY & RETENTION SPECIALIST at TELUS COMMUNICATIONS (2011-04 – 2012-10)

• Resolved complaints and reduced product cancellation by promoting client loyalty.
• Handled client queries related to accounts and billings, programs, promotions, campaigns, and products and services.
• Pro-actively placed outbound calls to residential subscribers in an effort to actively reinforce customer value and loyalty and ensure customer needs are being met.
• Ensured that customer needs are understood, and that appropriate solutions are presented and sold. This means that complaints are addressed at the first point of contact whenever possible.

CUSTOMER SERVICE REPRESENTATIVE at BUDGET RENT-A-CAR (2008-08 – 2011-10)

• Completed all rentals and return transactions and agreements for customers following established guidelines and procedures.
• Used effective presentation techniques by offering all Budget products and services to existing and prospective customers.
• Accurately followed established Budget procedures and company policy.
• Provided leadership and care for all aspects of the customer experience.

HACCP Fundamental AND Developing a HACCP System – Food Processing Skills Canada (2020 – 2020)

Good Manufacturing Practices (GMPs) – Food Processing Skills Canada (2020 – 2020)

Fundamentals of Quality Assurance – Food Processing Skills Canada (2020 – 2020)

Food Spoilage & Food SafetY – Food Processing Skills Canada (2020 – 2020)

Certificate in Accounting & Financial Management – Bow Valley College (2013-09 – 2014-12)

BACHELOR in MASS COMMUNICATION – University of the City of Manila (1993 – 1997)