David Giancola
Customer Engagement Associate
Talent
West Vancouver, Metro Vancouver Regional DistrictMember since July 14, 2023
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About
Just graduated with an advanced degree in Building Renovation Technology at George Brown Collage. Currently working at Bet99 as a Customer Engagement Associate and a part time Site Manager Assistant with Gio Giancola Construction.
Experience
GioGiancola Construction Management
- Helped Manage custom homes through onsite communications and supervision with trades, homeowners, city inspectors, and neighbours
- Designed Kitchen, basement, and decks for customers
- Renovate Kitchen, basements, fences, and decks
- Estimated and organized tenders, Purchase Orders, and Change Orders to trades
- Carpentry work (rough framing)
- Called upon to get tools or equipment
- General Labor
- Customer Engagement Associate
- Communicate to customer in English and French
- Deal with customer complaints and escalations
- Manage Livechat review of agent’s performance
Education
- Have advanced diploma with honours
- Designed and created site drawings, model homes, laneway homes, Garden suits, site reports, and building science friendly homes
- Create site schedule, used builder trend, reached out to lumber yards for pricing
- Estimated and organized tenders, Purchase Orders, and Change Orders to trades
