Poonam Bala
Customer Service Associate
About
Motivated and reliable individual seeking opportunities in retail, warehouse, or customer service roles. Experienced in fast-paced environments with strong communication, teamwork, and organizational skills. Capable of handling multiple tasks efficiently, including customer support and order handling. Detail-oriented and committed to delivering high-quality work and excellent service.
Experience
Customer Service Associate - Local Retail Store
(2025-12)
- Assisted customers with product selection and purchase decisions
- Maintained well-organized shelves and ensured product availability
- Supported checkout operations and handled basic transactions
- Provided friendly and professional customer service in a fast-paced environment
Warehouse Associate - DB Schenker Warehouse - Delta, BC
(2025-02 - 2025-05)
- Picked and prepared orders accurately for shipment
- Organized inventory and managed stock movement within the warehouse
- Assisted with loading and unloading deliveries safely
- Followed safety procedures and met daily operational targets
Packing Associate - Canadian National Group - Abbotsford, BC
(2025-06 - 2025-11)
- Packed and labeled products accurately according to company standards
- Conducted basic quality checks to ensure accuracy
- Maintained organized work areas and met productivity targets
- Demonstrated attention to detail in a fast-paced environment
Office Administrator - Better World Immigration - India
(2023-06 - 2024-10)
- Managed client files and maintained accurate records
- Handled calls, emails, and scheduled appointments professionally
- Assisted with documentation and application processing
- Maintained organized digital and physical filing systems
Education
Post-Degree Diploma - Business Management - Vancouver Community College (2025-01 - 2027-04)
Bachelor of Commerce - Commerce - Punjab University (2021-08 - 2023-05)
