David Nakhla (DAVE N.)
Versatile Financial Services and Payroll Professional
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About
Versatile Financial Services and Payroll Professional with over 10 years of experience across banking, telecommunications, and AI sectors. Experienced in payroll compliance, financial negotiations, and client portfolio management. Proven ability to resolve complex financial issues, maintain regulatory compliance, and deliver high-quality customer outcomes. Fluent in English, French, and Arabic.
Experience
Customer Service Specialist – Payroll at ADP (2025-10 – Present)
- Manage end-to-end payroll inquiries ensuring compliance with provincial and federal regulations.
- Use Human Capital Management (HCM) systems to troubleshoot payroll discrepancies.
- Provide support for year-end payroll processing, tax filings, and benefits administration.
Senior Financial Services Representative at Gatestone & Co. Inc (2024-10 – 2025-10)
- Provided financial guidance and account support to national clients.
- Conducted credit evaluations and managed payment plans.
- Resolved complex account disputes while maintaining performance metrics.
AI Surfer (AI Content Analyst) at TELUS International (2023-01 – 2024-10)
- Reviewed AI-generated content to improve system accuracy.
- Participated in multilingual annotation and AI training feedback projects.
Loyalty & Retention Specialist at Concentrix (2022-05 – 2024-10)
- Handled high-volume client interactions focused on retention.
- Implemented strategies that improved loyalty metrics and client satisfaction.
Team Leader – SOCAN Account at NCO Financial Services (2012-10 – 2014-02)
- Supervised a team handling SOCAN copyright licensing and royalty collections.
- Provided coaching and helped develop operational policies.
- Ensured KPIs were met with strict regulatory compliance.
Collection Agent – Bell Canada at NCO Financial Services (2009-10 – 2012-09)
- Negotiated repayment plans with clients.
- Consistently ranked among top performers for collections and call quality.
Education
College Diploma in Canadian Immigration Law – LaSalle College
Bachelor of Arts in Economics – Concordia University
