Ben Geneus

Dynamic and results-oriented Financial Services Representative with 3+ years of retail banking and personal finance experience across US and Canadian financial institutions. Proven track record in managing client portfolios, driving credit and investment product penetration, and ensuring strict regulatory compliance. Skilled in financial profiling, needs-based cross-selling, and client relationship management within the Greater Montreal Area.

Financial Services Representative - CIBC - Montreal, QC

(2026-06)

• Delivered tailored personal banking and credit solutions to retail clients, consistently meeting quarterly product penetration and revenue targets.
• Conducted comprehensive financial health assessments to identify cross-selling opportunities across day-to-day accounts, credit cards, and personal loans.
• Maintained strict adherence to Canadian banking regulations, including AML, KYC, and FINTRAC standards, ensuring zero compliance discrepancies.
• Fostered long-term client retention by delivering end-to-end advice and resolving complex financial inquiries on first contact.

Senior Banker - Bank of America - Albany, NY

(2025-12 - 2026-01)

• Orchestrated financial strategies for high-net-worth clients, maintaining a 98% retention rate through tailored investment solutions.
• Spearheaded cross-departmental referral initiatives that grew total Assets Under Management (AUM) by 15% within a single quarter.
• Mentored 5+ junior associates on federal regulatory compliance, sales strategy, and operational excellence protocols.

Relationship Banker - Bank of America - Albany, NY

(2024-04 - 2025-12)

• Managed a portfolio of 100+ active client accounts, exceeding quarterly sales targets by 18% through strategic product cross-selling.
• Resolved 95% of complex client inquiries at the first point of contact, consistently exceeding regional customer satisfaction (CSAT) benchmarks.
• Analyzed client financial profiles to identify diversification opportunities while adhering to strict US AML and KYC guidelines.

Banker Associate - Trustco Bank - Albany, NY

(2023-08 - 2024-04)

• Balanced daily cash transactions averaging $50,000 with a 100% accuracy rate over an 8-month period.
• Audited 200+ branch accounts, identifying operational inconsistencies and improving branch audit readiness scores by 12%.
• Increased referral-to-sale conversion by 30% through proactive client outreach and structured financial profiling.

Bachelor of Science (B.S.) - Finance - The College of Saint Rose (2019-08 - 2023-05)

High School Diploma - Mount Saint Joseph Academy (2018 - 2019)