David Um

Detail-oriented professional with 3+ years of customer-facing experience and a background in academic association support. Skilled in communication, conflict resolution, and event coordination. Eager to contribute in fast-paced, people-focused environments.

Service Clerk - Loblaw Companies - Markham

(2021-07 - 2024-07)

Guiding customers to products of interest and returning lost items to customers at the lost and found desk. Completing training modules on time and staying informed about changes in the company.

• Delivered consistent customer service across high-traffic retail environment over a 3-year tenure at Loblaw Companies
• Managed competing priorities and time-sensitive tasks efficiently during peak operational hours
• Resolved customer concerns with professionalism, applying strong conflict management and communication skills

Assistant - Historical and Cultural Studies Student Association, University of Toronto Scarborough - Scarborough

(2023-09 - 2024-12)

Meetings with organization Liaison to plan events with group members, planning budgets for events and using media programs to create posters, for example Canva and Microsoft Power Point.

• Supported organizational operations for the Historical and Cultural Studies Student Association at UTSC
• Assisted in coordinating association activities, communications, and administrative tasks across a 15-month term
• Contributed to student engagement initiatives using tools including Canva and Microsoft PowerPoint

Mock Trial Participant - Law Society of UTSC - University of Toronto

(2021-05 - 2021-05)

Planning meetings with teammates and articulating arguments clearly to the judge, and thinking on the fly. Analyzing cases and organizing arguments based on the evidence presented.

• Developed legal argumentation and public speaking skills through competitive mock trial at the Law Society of UTSC

Camp Counselor - The Scott Mission - Caledon, Ontario, Canada

(2019-06 - 2019-08)

Ensuring group cohesion and noting first-aid kit locations on camp property when kids sustain injuries during sports activities. Ensuring children are in their cabins on time.

Experience in conflict management among kids ages 7 to 14.

Experience guiding and mentoring kids and being sensitive to their emotional, physical, spiritual and psychological needs, demonstrating a strong sense of community and moral values and ensuring to maintain positive relationships with co-workers and other camp staff.

• Supervised and mentored youth participants at The Scott Mission summer camp, fostering a safe and inclusive environment

Bachelor of Arts - Social Sciences and Humanities: History - University of Toronto (2018-09 - 2027-06)