Highlander Wine & Spirits, Part-time Sales Clerk July 2019 – June 2020
- I returned to part-time work when I started my degree program
- Performed clerk duties such as operating a cash register to take payment, stocking shelves, unloading freight, cleaning, and customer service
- My experience and certifications in wine often required me to perform an additional role as a product knowledge consultant for customers and staff
ZYN The Wine Market, Full-time Store Manager July 2017 – October 2019
- Managed three employees, ensuring they delivered excellent customer service and performed their regular duties such as cleaning, stocking, and adhering to liquor regulations
- Performed daily store accounting procedures
- Conducted regular inventory checks
- Ordered stock from up to ten suppliers weekly, ensuring to come in under budget whenever possible
- Planned and coordinated numerous in-store events for wine, beer, and spirit tastings
- Promoted the store and its product specials daily on social media
- Developed excellent relationships with customers to ensure the best shopping experiences for them and to cultivate store loyalty
Newfoundland and Labrador Liquor Corporation, two positions:
Liquor Sales Clerk, Permanent Part-time December 2011 – June 2017
- Worked full-time hours through a combination of a guaranteed 40 hours bi-weekly and on-call shifts
- Trained to become a product knowledge specialist, taking corporation-sponsored wine education certifications and working on special events
- Performed regular clerk duties such as operating a cash register to receive payment, cleaning, and exceptional customer service
- Worked unsupervised in a small liquor store, often performing additional activities such as ordering stock, inventory counts, daily sales accounting, and closing the store at night
- Occasionally performed nighttime supervisory roles in larger stores, overseeing up to eight clerks and performing closing procedures
Point of Sales System Trainer, Temporary Full-time May 2016 – October 2016
- Learned to operate a brand new point of sales system for the corporation
- Trained clerks and management to operate the system in a classroom setting at the head office
- Edited the user manual
- Worked with a team to implement the new system in stores across Newfoundland and supervised those stores for up to one week post-implementation to provide coaching and troubleshooting support for management
- Performed system testing to uncover the cause of various bugs, reporting my findings to the IT team
