RDRA Construction – General Manager
Quezon City, Philippines
05/2017 – 12/2023
Oversees day-to-day business operations and all aspects of construction project from start to finish. I am responsible for all administrative works, logistics procurement, marketing and finances. Managing, coordinating and tracking the progress of projects ensuring it is completed on time and within budget.
- Interact and coordinate with clients, consultants, construction workers and subcontractors.
- Create periodic reports and prepare weekly project snapshots.
- Secure all required building permits and clearances.
- Comply with operational standards and Health and Safety regulations.
- Handle purchase of building materials, tools and equipment and selecting suppliers, ensuring schedule of all deliverables.
- Hire and supervise the activities of subcontractors and subordinate staff.
- Administer the installation of new equipment as well as maintenance and repairs to existing ones.
- Monitor and track consumable inventory to fulfill daily operations.
- Prepare cost and inventory reports and maintain accurate records.
- Monitor and control income and expenditure, make adjustments to meet financial goals.
- Constantly search for vendors and specialty contractors to ensure decreasing costs, quality and timely completion for construction
- Conduct quality assurance and safety inspections throughout the construction process, creating a safe working environment.
- Identify and document all onsite issues and provide remedial actions.
- Collect weekly time sheets, calculate bonuses, deductions and allowances of employees.
- Schedule bank payments and prepare and hand out paychecks directly to employees.
- Handle the collection of progress billings from clients.
- Organize and participate in periodical meetings with clientele, workers and subcontractors.
- Give clients regular progress updates and submit budget reports.
NxGen Inc. – Technical Consultant
Mandaluyong, Philippines
11/2014 – 5/2015
Provided technical support to end-users. Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Problem identification, diagnosis, resolution and escalation via helpdesk system, telephone and remote support tools.
- Analyzed and resolved incidents and requests regarding use of applications, software and hardware.
- Provided clear and concise step-by-step solutions to end-users to quickly resolve issues.
- Performed security administration functions for user and remote access.
- Performed software installations, configurations and updates as needed.
- Performed recovery operations to restore system following failures.
- Logged and tracked incidents and requests from identification through resolution along with any further actions required of management or repair personnel.
- Maintained and protected confidentiality with regard to all aspects of employee information.
Convergys Philippines – Technical Support Representative
Manila, Philippines
11/2010 – 3/2011
- Provided a professional 1st point of contact for all support issues and enquiries.
- Updated and maintained customer database and incident reports.
- Responded to customer complaints and providing technical assistance in troubleshooting errors and malfunctions.
- Marketed warranty extension policies and company products when opportunities arise.
- Provided training to clients in the use of system and applications as related to Internet.
