GENERAL / ASSISTANT MANAGER
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A collaborative and client-focused leader with 12+ years of experience managing business operations and staff performances. Successful in generating revenue and market growth across multiple organizations. Demonstrates a commitment to delivering client satisfaction and developing positive relationships with new and existing patrons to enhance retention rates.
Proficient in measuring staff performance and applying a data-driven approach to set new individual and business goals to facilitate professional development and productivity. Seeking to apply proven success and leadership capabilities in a new general manager position to continue driving business success.
Collaborative leader with 12+ years of experience in business operations, customer satisfaction, and team management. Proven success in achieving revenue growth, improving retention rates, and implementing innovative strategies to streamline processes and enhance efficiency.
Executive MBA from University Canada West, specializing in leadership and business management, complemented by an MBA in Commercial Management from Getulio Vargas Foundation and a Bachelor's in Marketing from São Paulo University.
