Debbie Sinclair

Organized and detail-oriented administrative professional with more than 20 years of progressive experience in health-care scheduling, staffing administration, payroll support, accounts receivable, and office operations. Extensive experience coordinating complex staffing requirements for large nursing departments, interpreting collective agreements and policies, preparing operational reports, and supporting managers in maintaining safe and efficient service delivery. Recognized for sound judgment, accuracy, discretion, collaboration, and the ability to manage competing priorities in a fast-paced unionized environment.

Scheduling Officer, Manager - Health PEI - Summerside, PE

(2012-10)

• Manage the overall scheduling and staffing function for nursing departments, coordinating daily and long-range staffing requirements across multiple units.
• Develop and maintain departmental schedules, vacation plans, staffing reports, leave records, and other workforce documentation.
• Work closely with nursing managers and supervisors to identify staffing needs, address vacancies and absences, and maintain appropriate licensed-staff coverage.
• Coordinate and facilitate the use of travel nurses, assessing departmental vacancies and operational requirements to determine the number required and submitting staffing requests accordingly.
• Review and approve travel nurse invoices, ensuring accuracy and alignment with authorized staffing arrangements and hours worked.
• Monitor travel nurse hours, shift trades, scheduling changes, and related information, maintaining accurate records and resolving discrepancies as required.
• Promote effective utilization of available staff through proactive scheduling, reassignment, replacement, and vacancy-management practices.
• Research, interpret, and apply collective agreements, organizational policies, staffing provisions, leave entitlements, and scheduling rules.
• Provide guidance and explanations to staff and leaders regarding scheduling practices, policies, agreements, and staffing processes.
• Liaise with nursing managers to review daily staffing pressures and support timely solutions to operational coverage issues.
• Prepare and analyze staffing, workload, leave, vacation, and scheduling information to support planning and management decision-making.
• Process payroll-related information for nursing departments representing more than 400 employees and maintain accurate staff leave and attendance records.
• Maintain confidential employee and staffing information with a high degree of accuracy, professionalism, and discretion.

Scheduling Officer Assistant - Health PEI - Summerside, PE

(2005-01 - 2012-10)

• Supported daily scheduling operations, including staff replacements, vacancy coverage, and the coordination of additional staffing with nursing departments.
• Assisted with workload research and the application of collective agreements to leave requests, staffing requirements, and scheduling decisions.
• Responded to staff questions and provided clear explanations of policies, agreements, scheduling requirements, and staff certifications.
• Maintained scheduling patterns, records, and documentation in accordance with collective agreements, departmental procedures, and operational requirements.
• Worked collaboratively with managers and staff to resolve scheduling issues and maintain continuity of service.

Accounts Receivable Clerk - Health PEI - Summerside, PE

(2003-06 - 2005-01)

• Prepared invoices for inpatient admissions and outpatient services and determined appropriate billing requirements for recoveries.
• Collected and reviewed supporting documentation for insurance claims, third-party billing, and recoverable services.
• Performed reciprocal billing, monitored outstanding accounts, and reconciled overdue receivables.
• Reviewed and processed documentation from Veterans Affairs Canada (DVA), Workers Compensation Board (WCB), and other organizations.
• Forwarded invoices and supporting records to appropriate departments for authorization and financial processing.

Community Administrator - Community of Kinkora - Kinkora, PE

(2002-09 - 2003-06)

• Coordinated and administered community economic, social, and physical development initiatives.
• Developed programs and strategies to support residents, community organizations, and municipal priorities.
• Prepared reports and meeting materials for council and attended monthly council meetings.
• Supervised cleaning staff and coordinated bar operations and related administrative requirements.
• Managed community-office accounting, deposits, and reporting of funds from alcohol and food sales.

Bachelor of Business Administration - Athabasca University (2002-01 - 2005-01)

Certificate in Accounting - Athabasca University (2002-01 - 2002-01)

Certificate in Business Administration - Fanshawe College (1999-09 - 2001-05)

Certificate in Administrative Assistant - Holland College (1996-09 - 1997-05)