Debby A

Technical Support professional with experience assisting users, troubleshooting hardware and software issues, and providing excellent customer service.

Background in Cybersecurity and Interactive Media Management with knowledge of web technologies, technical documentation, and user support. Skilled at communicating clearly, resolving problems efficiently, and maintaining accurate records in fast-paced environments.

Online Data Analyst - Telus - Remote, Canada

(2024-01 - 2025-12)

• Managed user accounts, IT assets, documentation, ensuring data accuracy and organized record-keeping
• Verified and maintained accurate data records.
• Utilized web-based tools and internal systems to research, verify, and update information, ensuring accuracy and consistency across organizational databases

Technical Support Representative - Marketing Edge Ltd - Lagos, Nigeria

(2022-09 - 2024-05)

• Supported 100+ customers monthly, maintaining a 95% satisfaction rate.
• Managed user accounts and software configurations, improving efficiency by 20%
• Assisted with software deployments, achieving a 98% success rate.
• Developed user documentation, reducing repeat support requests by 25%.

Technical Support Intern - Marketing Edge - Delta, Nigeria

(2019-08 - 2020-01)

• Maintained technical documentation and support records.
• Assisted users with troubleshooting and technical guidance.
• Provided first-level support for hardware, software, and system issues.

Post-Graduate Diploma in Interactive Media Management (Honors) - Interactive Media Management - York University, School of Continuing Studies (2025-09 - 2026-05)

Post-Graduate Diploma in Sheridan College - Sheridan College - York University, School of Continuing Studies (2024-09 - 2025-05)

Bachelor in Computer Science - Computer Science - McPherson University, School of Sciences (2015-09 - 2019-06)