Denise Therese Drego

A detail- and goal-oriented individual, known for my friendly and approachable demeanor. Drawing upon skills from past experiences, I am eager to leverage strong communication, organizational, and customer service abilities to contribute to collective goals.

Warehouse Mix | WAITRESS |October 2022 – April 2023 

• Maintained an extensive knowledge of menus, from the origin of ingredients to cooking methodology, in order to educate guests and answer questions.
• Collaborated with 11 other servers to minimize wait times for customers, regardless of which table they were assigned.
• Bussed tables, presented menus, seated customers, and assisted waiters with drink orders.
• Cleaned tables and floors of the dining area, ensuring that customers enjoy a pleasant, hygienic dining experience.
• Maintained a log of customers who made reservations.
• Trained 1 new waitress in providing excellent customer service and conflict resolution techniques.

• Assisted in stocking shelves with new products and replacing products that had been moved during the course of the day.
• Responsible for tracking sales and making sure the register was even at the end of the day.
• Helped set up marketing displays before major buying seasons such as Summer, Diwali, and Christmas.
• Assisted staff with returns throughout the day.
• Given the responsibility of opening the store each morning.
• Handled social media pages and created content for the brand.
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• Contacted and spoke to an average of 50 customers a day.
• Consistently hit monthly sales goals for 4 months straight, earning Best Sales Associate for the month.
• Guided customers through the purchases process after carefully listening to their needs.
• Stayed up-to-date with product knowledge and information about Optus’ product services.
• Resolved customer complaints by introducing them to better products, or arranging a technician appointment.
• Learnt about the Australian culture to serve customers better.

Currently, I am a student at UCW. I'm looking to specialize in Marketing and Business Analytics.