Derek Camara

Highly motivated and dependable in achieving personal KPIs and hitting performance targets, with a quick-study learner mentality. Excellent listening, communication and customer service skills; strong follow-up skills. Exceptional analytical, problem solving, planning and organizational skills.

Excellent written and verbal communication; able to hold a credible technical conversation with both merchants and platform partners. Solid team-oriented player that collaborates well with other departments. Strong rapport with existing clients with proven ability to understand their business needs, primarily with 3PL's and enterprise brands/retailers.

Success in qualifying new opportunities that involve C-level contacts and multiple decision makers.

Account Executive/Customer Success Manager - Uni Express Inc. - Canada HQ/Hybrid

(2022-10 - 2026-08)

• Managed a large portfolio of key customer accounts, including Enterprise clients such as Canadian Tire, Nintendo, serving as the primary point of contact for transportation, logistics. Managed client onboarding from conception to post-implementation.
• Collaborated with internal stakeholders to assess cost and network impacts.
• Coordinated domestic and international shipments, ensuring timely pickups and deliveries; led weekly client cadences and prepared quarterly-business reviews that translate impact into measurable customer outcomes, using performance data, industry trends, volume data, to shape strategic decisions and identify incremental growth opportunities.
• Built and maintained strong customer relationships through proactive communication, onboarding and service follow-up.
• Worked closely with carriers, drivers, warehouses, freight forwarders, and internal operations teams to ensure smooth shipment execution.
• Managed carrier escalations as the main point of contact, ensuring issues are resolved efficiently.
• Collected and evaluated carrier pricing across last mile, LTL, and cross border to establish accurate transportation cost models/benchmarks.
• Represented customer needs across cross-functional teams, driving issue resolution and providing insights that help shape the product roadmap.
• Resolved service issues/delays, identified gaps and operational discrepancies while maintaining a high-level of customer satisfaction.
• Prepared RFPs, quotes, customer SOPs, negotiated rates and supported pricing discussions based on customer requirements and market conditions.
• Maintained accurate customer, shipment, pricing, and billing information in transportation platforms.
• Identified opportunities to expand existing accounts, increase shipment volume, and develop new business.

Senior Key Account Management Specialist - GoFor Delivers - Canada HQ/Remote

(2021-10 - 2022-09)

• Supported five Directors on the Enterprise Sales team within the Canadian and American markets by attending weekly calls with clients, logging meeting notes in CRM database, providing solutions to issues that arised, developed monthly/quarterly business reviews with clients, created presentation decks that captured volume/data analysis, SLA stats, revenue spend and provided actionable recommendations.
• Dedicated first point of contact for enterprise clients on daily account support, escalations, portal demos, price quotes, claims, and tracking inquiries. Supported the Directors of Enterprise Sales in maintaining excellent working relationships with clients.
• Experience dealing with large corporate clients: national retailers, top e-commerce brands and 3pl's.
• Internal point of contact for all customer-related queries, coordinated with ops, finance and sales team to deliver exceptional overall customer service.
• Assisted with scoping out statement of work, master service agreements, RFQs, onboarding process, as well as post-implementation.
• Analyzed weekly, quarterly and yearly revenue trends for top enterprise accounts, looked for uptrades/downtrades, including peak shipping periods.
• Supported the VP of Enterprise Accounts by developing a dashboard in CRM that monitors sales pipeline activity and the prospect deal stage pipeline, increasing productivity by 40%.
• Maintained CRM accuracy by ensuring all sales records are correct, up-to-date and in the appropriate stage of the sales funnel.
• Collaborated with logistics delivery team to identify service opportunities with a parcel consolidated model that focused on driving volume density.

Senior Account Manager - Spring Global Delivery Solutions/Post NL - Mississauga, Ontario

(2009-03 - 2021-07)

• Responsible for generating new customers, as well as upselling to existing customer base.
• Supported a team of six outside sales representatives, nationwide; absorbing large accounts, including taking on the full sales cycle.
• Managed a portfolio of 30 accounts; maintained and expanded a database of prospects within assigned territory.
• Continuously exceeded annual sales quota by a minimum of 10% each year, resulting in $1.5M annual generated revenue.
• Collaborated with Sales and Marketing teams to determine necessary strategic sales approaches and campaigns.
• Emphasized product/service features and benefits, quote prices, credit terms, and prepared sales order forms and/or reports.
• Daily liaison with customers to build and maintain strong relationships and sought new opportunities for business development.
• Instrumental in the development of the Ecommerce launch project where I helped in researching leads for Outside Sales Reps and also worked with Operations and IT to further develop the platform.
• Provided professional after-sales support to enhance customer satisfaction.
• Conversed with high-level logistic managers, procurement, business owners and C-level executives.
• Planned and maintained a customer profile for all customers, including contact names and corresponding information, as well as ensure all call activity is captured in CRM.
• Awarded Employee of the Year (2012) and Hero Award (2020) during the COVID-19 pandemic, acknowledging efforts for taking on two departments – sales and customer service.

Diploma - Advertising and Marketing Communications - Sheridan College (2005 - 2007)