Devon Randle

Energetic, professional customer service oriented, efficient in handling high workloads in fast-paced environments. Polite and courteous customer./patient services. Quick learner. Offers strong customer service excellence and quick problem solving abilities. Team Player, Strong communication and organizational skills.

Service Manager/Customer Service/Lead Hand - Country Green Lawncare - Brantford, ON

(2025-04)

• Day to Day business operations
• Scheduling of clients/emails/answering phone/messages
• Daily use of small hand tools, zero turn rider, lawn mower, blowers, push mowers
• Gardening

Server/Event Management/Dietary Aid - Shannex - Ancaster, ON

(2025-04)

• Provided exceptional customer service by addressing and resolving resident / guests concerns or complaints.
• Processed cash, credit card, and gift card transactions securely using POS software.
• Oversaw event set-up and tear-down, ensuring all elements were executed according to plan.
• Presented specialty dishes with polished and professional tableside service.
• Directed onsite staff during events to ensure smooth execution of planned activities.
• Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
• Trained new server hires on proper protocols and procedures followed at establishment.
• Communicated realistic food preparation times and opinions on menu items to manage customer expectations.
• Achieved sales goals by promoting high-profit items and daily specials.
• Minimized complaints by keeping drinks full and delivering correct orders.
• Implemented risk management strategies to address potential challenges or issues during any events and daily routines

Customer Service Representative/Holiday Contract - LCBO - Hamilton, ON

(2024-11 - 2026-01)

• Provided accurate information about products and services to customers.
• Managed difficult customer situations with professionalism and empathy.
• Offered personalized recommendations based on customer preferences or past purchase history.
• Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
• Maintained a high level of knowledge regarding current promotions, discounts, or special offers available.
• Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.

Bartender/Special Events Coordinator - River #16 Restaurant & Lounge - Oakville, ON, Canada

(2024-04 - 2024-08)

• Managed day-to-day operations, scheduling, inventory, and event coordination.
• Trained and mentored new staff while ensuring excellent guest experiences.
• Coordinated reservations and special event bookings for guests.
• Updated online reservation systems regularly to accommodate guest requests.
• Set up and maintain appropriate stock levels for bars.
• Oversaw inventory management for front-of-house supplies and equipment.
• Handled guest complaints professionally and efficiently.
• Collaborated with kitchen staff to ensure timely delivery of food orders.
• Fostered positive relationships with vendors, suppliers, and local businesses.
• Ensured exceptional customer service through staff training and performance monitoring.
• Monitored customer behavior, intervening to maintain a safe environment for all patrons.
• Assisted fellow team members during high-volume periods by providing support where needed.

EVS Supervisor - St. Joseph's Healthcare Hamilton - Hamilton, ON, Canada

(2018-07 - 2023-02)

• Led a team of staff, managed schedules, and maintained safety protocols.
• Resolved conflicts, mentored personnel, and implemented corrective action plans.
• Coordinated staff schedules to meet forecasted housekeeping needs, deep cleaning schedules, project builds
• Implemented safety procedures for use of chemicals, equipment, and tools by housekeeping staff.
• Assisted in hiring and training new housekeeping employees.
• Created detailed checklists for each area of responsibility in order to maintain consistent cleaning standards across property.
• Protected guests and staff by enforcing compliance with infection control policies and procedures.
• Provided ongoing feedback to team members on performance, offering constructive criticism where necessary.
• Specialized in OR/Decontamanation Cleans/Post Construction Scrub outs
• Linen ordering
• Bio-Hazard waste removal
• Patient/Unit relations
• Daily use of Dovetale/Epic/Rover/ Microsoft Office

Small Business Management - Alexandrian Institute (2000-07 - 2000-07)