Dhanashree Sakpal

Customer Support and Team Leader with over 7 years of experience in client servicing. Issue resolution. Escalation heading and team management across telecommunication healthcare and business solution industries. Proven ability to lead team motivation staff manage key account and maintain high service quality strong in professional communication, client relationship building and achieving organizational target with efficiency.

Senior Sales Assistant / Asst. Merchandiser - BEHARIJI ENTERPRIESE

• Assisted in all stages of garment production, from sourcing materials to final product delivery.
• Issue work order sheets to each department
• Coordinating with sales team by managing schedule, sample approvals also update regarding order status.
• Follow up on all order to get them executed as per the delivery date.
• Coordinating with Warehouse for dispatch of Fabric/ Trims and accessories to factories
• Ensure the correction of the product being made.
• Maintained inventory levels.
• Communicated production updated and issues to the plant head and team members.
• Assisted in all stages of the garment production, from pattern making to final product finishing.
• Maintained clean and organized work environment to ensure safety and efficiency.
• Compiled and organized production data for analysis and reporting
• Supported production team with daily tasks, including material preparation and machine setup.
• Follow up client for Monthly Order.
• Follow ups client for outstanding
• Making and updating monthly report of order received and outstanding
• Maintain Sales Order, Purchase order, Packing Lists, Delivery Challans.
• Update Fabric / Swatches register manually.
• Ensuring the adequacy of sales –related documents and material ( Sales Bill, E-way Bill, Barcod Stickers, etc )

Team Leader - SHIKSHA SEVA FOUNDATION

• Supervise a team of customer support executive to ensure timely query resolution.
• Handle all the outdoor exhibition for fund rise.
• Ensured smooth workflow and accurate communication with clients.
• Prepared production schedules and monitored progress to meet deadline.

Team Leader - CHILD SAFE FOUNDATON

• Supervise a team of customer support executive to ensure timely query resolution.
• Handle escalation and maintained service quality standards.
• Conducted performed reviews, coaching and motivation to achieve target.
• Ensured smooth workflow and accurate communication with clients.

Teller caller / Customer Support - SHAPOORJI PALANJI FINANCE

• Use to handle call of the customer
• Managed customer queries & provided assistance
• Use to handle customer report

Teller caller / customer support - JUST DIAL

• Use to handle call of the customer
• Sold the product on line
• Managed customer queries & provided assistance

Higher Secondary Certification - H.S.C - Maharashtra state Board

S.S.C - Maharashtra state Board