Nelofar Mohammad

Paralegal Diploma graduate from Seneca Polytechnic with hands-on legal office experience gained through a legal receptionist role and a disability claims field placement, including client intake, correspondence and file management, calendar coordination for multiple lawyers, and confidential records handling. Brings strong organizational skills, discretion, and clear communication, supported by over 10 years of customer-facing experience in fast-paced service environments.

Team Leader at Saje Natural Wellness (2026-07 – Present)

• Deliver consistent, exceptional customer experiences aligned with Saje's sales model, while promoting product trials in and outside the store to build brand awareness
• Educate customers on 100% natural wellness products, making bold, needs-based recommendations that build baskets and support lasting wellness habits
• Own key commercial KPIs including revenue and comp growth, average sale value, items per transaction, traffic, conversion, and loyalty program growth
• Equip team members with product knowledge and uphold merchandising standards to elevate the in-store experience
• Lead community outreach initiatives to proactively grow brand awareness and drive business results
• Coach and inspire team members, fostering a collaborative environment grounded in inclusion and belonging

Legal Receptionist at Verkhovets Law (2025-05 – 2025-08)

• Answered and directed incoming calls to appropriate lawyers and staff with professionalism and efficiency
• Received, reviewed, and distributed incoming mail and courier deliveries, prioritizing time-sensitive items
• Organized correspondence into physical and digital client files, maintaining accurate, up-to-date records
• Coordinated calendars and scheduled client calls, internal meetings, and conference calls for multiple lawyers and staff
• Safeguarded confidentiality of sensitive client and firm information in accordance with legal office protocols

Field Placement at Licata Disability Management (2025-04 – 2025-05)

• Managed a high-volume, multi-line phone system, directing calls to appropriate representatives
• Processed and filed disability claims accurately, maintaining organized case files
• Composed and edited internal memos and comprehensive claim summary reviews to support case management decisions

Team Member at Saje Natural Wellness (2025-09 – 2026-07)

• Authentically connected with customers and delivered consistent, exceptional service following the standards of the Saje Experience sales model
• Educated customers on our products and on 100% natural wellness, making wellness easy, accessible, and inclusive for all
• Made bold recommendations to support the wellness needs of customers, building baskets to create and expand on health habits centered on Saje products
• Contributed to a team environment where all team members consistently experienced a sense of belonging and inclusion
• Supported the commercial goals of the store, working as a team to achieve and exceed performance targets
• Helped generate business results and achieve key KPIs including revenue and comp growth, average sale value, items per transaction, traffic, and conversion

Junior Supervisor at Afghani Cuisine Restaurant (2017 – 2024)

• Delivered attentive customer service to 30+ guests per shift, ensuring a memorable dining experience during peak hours
• Guided guests to optimal menu choices by mastering an extensive menu and accommodating dietary preferences and restrictions
• Processed POS transactions with 100% accuracy, managing order entry for a high-volume restaurant
• Trained and mentored new staff on customer service standards and operational procedures, contributing to increased sales and improved service quality

Sales Associate at Ardene (2014 – 2018)

• Maintained a clean, organized inventory and curated seasonal displays of clothing and accessories
• Anticipated customer needs and delivered high-quality service while upholding brand standards
• Processed POS transactions, including credit, cash, exchanges, returns, and refunds, ensuring accurate cash flow

Diploma in Paralegal Diploma Program – Seneca Polytechnic (2023 – 2025)

Diploma in Law Clerk Diploma Program – Seneca Polytechnic (2019 – 2020)