Team Leader at Saje Natural Wellness (2026-07 – Present)
- Deliver consistent, exceptional customer experiences aligned with Saje's sales model, while promoting product trials in and outside the store to build brand awareness
- Educate customers on 100% natural wellness products, making bold, needs-based recommendations that build baskets and support lasting wellness habits
- Own key commercial KPIs including revenue and comp growth, average sale value, items per transaction, traffic, conversion, and loyalty program growth
- Equip team members with product knowledge and uphold merchandising standards to elevate the in-store experience
- Lead community outreach initiatives to proactively grow brand awareness and drive business results
- Coach and inspire team members, fostering a collaborative environment grounded in inclusion and belonging
Legal Receptionist at Verkhovets Law (2025-05 – 2025-08)
- Answered and directed incoming calls to appropriate lawyers and staff with professionalism and efficiency
- Received, reviewed, and distributed incoming mail and courier deliveries, prioritizing time-sensitive items
- Organized correspondence into physical and digital client files, maintaining accurate, up-to-date records
- Coordinated calendars and scheduled client calls, internal meetings, and conference calls for multiple lawyers and staff
- Safeguarded confidentiality of sensitive client and firm information in accordance with legal office protocols
Field Placement at Licata Disability Management (2025-04 – 2025-05)
- Managed a high-volume, multi-line phone system, directing calls to appropriate representatives
- Processed and filed disability claims accurately, maintaining organized case files
- Composed and edited internal memos and comprehensive claim summary reviews to support case management decisions
Team Member at Saje Natural Wellness (2025-09 – 2026-07)
- Authentically connected with customers and delivered consistent, exceptional service following the standards of the Saje Experience sales model
- Educated customers on our products and on 100% natural wellness, making wellness easy, accessible, and inclusive for all
- Made bold recommendations to support the wellness needs of customers, building baskets to create and expand on health habits centered on Saje products
- Contributed to a team environment where all team members consistently experienced a sense of belonging and inclusion
- Supported the commercial goals of the store, working as a team to achieve and exceed performance targets
- Helped generate business results and achieve key KPIs including revenue and comp growth, average sale value, items per transaction, traffic, and conversion
Junior Supervisor at Afghani Cuisine Restaurant (2017 – 2024)
- Delivered attentive customer service to 30+ guests per shift, ensuring a memorable dining experience during peak hours
- Guided guests to optimal menu choices by mastering an extensive menu and accommodating dietary preferences and restrictions
- Processed POS transactions with 100% accuracy, managing order entry for a high-volume restaurant
- Trained and mentored new staff on customer service standards and operational procedures, contributing to increased sales and improved service quality
Sales Associate at Ardene (2014 – 2018)
- Maintained a clean, organized inventory and curated seasonal displays of clothing and accessories
- Anticipated customer needs and delivered high-quality service while upholding brand standards
- Processed POS transactions, including credit, cash, exchanges, returns, and refunds, ensuring accurate cash flow
