Customer Support Supervisor | BOSH Trained 2
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I graduated as a Culinary Art Major, with passion on Technology and management. I'm currently taking my master's in management specializing in emeging technology.
I always have a knack for fixing things and making things efficient to product 0 waste.
Customer Support Supervisor - I managed a team of customer support reps, helping improve performance and customer satisfaction. I provided coaching and feedback, while also working with other teams to improve workflows and reduce response times.
Customer Support Teammate - I helped customers with technical and account issues through phone, email, and chat, consistently meeting performance targets. I also supported my teammates by sharing tips and assisting with difficult cases.
Line Cook Intern - I helped run a busy kitchen by maintaining cleanliness and following food safety protocols. I also managed inventory using FIFO to reduce food waste and ensure fresh ingredients.
Master of Management, Major in Emerging Technology
University of Niagara Falls College, Niagara Falls, Canada
Bachelor of Science, Major in Cruise Line Culinary Arts
Lyceum of the Philippines University, Intramuros, Philippines
