Experienced Problem Lead with Cust. Service Skills
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I have been working in the service industry for more than 10 years and have been into multiple roles such as Problem Lead, Deputy Team Lead - L1 Helpdesk, Customer service Advisor (French), Service Delivery Associate and many more. While working into various domains I have mastered process design, Service Delivery, Incident management with core focus on providing technical support to customer satisfaction and delight.
Jun'16 - Jun'23 : Paul Mason Consulting:
Roles: Problem Lead, Deputy Team Lead, Customer Service Advisor (French), Service Delivery Associate
May'13 - May'16 : TATA consultancy Services (TCS):
Roles: Senior Process Associate (Market research, Morthgage Banking, Accounts Receivable)
Oct'12 - Apr'13 : AIS Business Solutions Pvt. Ltd.:
