Tannu Sidhu
Flexible and experienced customer service skills
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About
- More than 5 years of giving great Customer Skills
- I am really passionate about becoming a flight attendant. I have been looking to become one since so many years so i took my first step in hospitality by working as a Front desk Agent then now working in aviation industry as screening officer . I really hope now i can have better chances to become Flight Attendant.
● Responsible for own actions
● Learn and memorize jobs quickly
● Multilingual – English, Punjabi, Urdu and Hindi
● Computer skills – Window XP, Internet Explorer, MS Word, Excel, Access,
Outlook, and PowerPoint
● Excellent communication, motivational, interpersonal, and presentation skills.
● Excellent leader with a firm but fair attitude and a reputation for honesty,
integrity, and loyalty
Experience
- Travel Agent and Customer Service Representative
Gurukirpa travel agency ( march 2018- march 2021)
● Responsible for collecting and recording deposits and final payments.
● Verify customer passports, visas, and state-issued IDs and ensure proper identification for passage to foreign countries.
● Provided travel brochures and destination literature with points of interest relevant to customer needs.
● Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours.
● Met with customers to discuss foreign and domestic travel and tour packages.
- Medical Office Assistant
Stonegate Physiotherapy Clinic Airdrie, AB (January 2021- Sept 202)
● Effective in handling office and administrative tasks within busy, multi – physician practices.
● Expedient in processing patient check-in / check-out,verifying insurance and collecting third-party claims.
● Efficient in managing appointment scheduling, patient records, medical billing and financial information.
● Responds to incoming calls and provides information and assistance to caller
- Medical Clinic Manager
Stonegate Physiotherapy Clinic Airdrie , AB ( sept 2021 - Present )
● Provided support and training to the new staff .
● Ordered all supplies needed for the clinic and kept tabs on inventory levels
● Supervised Clinic Staff of 2 physiotherapists , 2 Massage Therapists , 1
Accupanturist and 2 Receptionists.
● Communicated with Patients with compassion while keeping medical information private .
● Responsible for Payrolls and Paying of all the clinic bills .
- Night Auditor and Hotel Receptionist
- Holidays Inn
- Wingate By Wyndham
- Canadas Best Value Inn Chinook Station- Calgary, AB(June2017-March 2020) - Days Inn by Wyndham
Friendly and professional demeanor front desk receptionist with the desire to help others.
● Managed all front desk operations for busy high volume hotel
● Monitored reservations to track incoming parties and special events
● Answered phones, responded to customer inquiries.
● Engaged in friendly conversation with the guest while conducting check in process
● Train new employee and motivate them to work as a team
● Guaranteed guests of a full hospitable service that would entice them to visit the hotel again
● Ability to work under pressure and manage and resolve guest issues or complaints
● Managed and maintained hotel during the overnight shift
- Cashier/Customer Service Representative
● Maintained inventory files and weekly cash counts
● Received incoming calls and online orders.
● Recognized by company for outstanding performance
● Successful in building a convincing relationship with customers and increased sales.
Education
Lester B. Pearson High School
( High school Diploma 2019)
Certified Makeup and Hair Artist
( September 2020)
Security Service and Investigation Act License Certified Adult/Child/Infant CPR & First Aid & AED
Diploma in Clinical Esthetician ( Present - July 2022 ) College |
| Calgary Board of Education | | Fashion Boutique |
|Government of Alberta| |New Life Cpr |
|Delmar
