Diallo Mariam

WELCOME AND ASSIST CUSTOMERS (RESERVATIONS, INFORMATION ON ROUTES) MANAGE TICKETS, MODIFICATIONS AND CANCELLATIONS ANSWER QUESTIONS ABOUT SCHEDULES, DELAYS AND ON-BOARD SERVICES

Customer Service Call Center - VIA Rail - Montréal, QC

(2026-04)

• WELCOME AND ASSIST CUSTOMERS (RESERVATIONS, INFORMATION ON ROUTES)
• MANAGE TICKETS, MODIFICATIONS AND CANCELLATIONS
• ANSWER QUESTIONS ABOUT SCHEDULES, DELAYS AND ON-BOARD SERVICES

Customer Service Call Center - Alorica - Télétravail

(2025-11 - 2026-04)

• ANSWER CUSTOMER CALLS AND PROVIDE PROFESSIONAL SERVICE
• RESOLVE ISSUES AND HANDLE COMPLAINTS
• UPDATE CUSTOMER INFORMATION IN THE SYSTEM

Receptionist - Paloma Spa - Montréal, QC

(2023-09 - 2025-02)

• CREATION OF A WEBSITE
• ANSWER CALLS, EMAILS AND SCHEDULE APPOINTMENTS
• WELCOME CUSTOMERS AND SEAT THEM

Receptionist - Clinique Rachel - Montréal, QC

(2025-10)

• ANSWER PHONE CALLS AND ENSURE PROFESSIONAL CUSTOMER SERVICE
• MANAGE PATIENT APPOINTMENTS: BOOKING, MODIFICATION AND CONFIRMATION
• ENSURE PATIENT RECORDS ARE KEPT UP TO DATE

Cleaner - Exceldor - Saint Damase

(2022-04 - 2022-09)

Permanent position

• CLEANING OF EVISCERATION MACHINES AND KNIVES
• PREPARATION OF NECESSARY EQUIPMENT
• RESTOCKING OF THE CART

Warehouse Clerk - Joe Fresh - Montréal, QC

(2020-04 - 2020-11)

Permanent position

• ORGANIZATION OF ITEM STORAGE
• THOROUGH VERIFICATION OF DELIVERED GOODS
• FAST AND EFFICIENT USE OF A SCANNER AND COMPUTER TOOLS

Order Picker - Maxi - Montréal, QC

(2020-04 - 2020-11)

Permanent position

• LOCATING PRODUCTS IN THE WAREHOUSE ACCORDING TO THE DATA INDICATED ON PURCHASE ORDERS
• PACKAGING OF PRODUCTS
• LOADING OF GOODS

Cashier - Shell - Montréal, QC

(2019-06 - 2019-08)

Permanent position

• COUNTING THE CASH DRAWER AT THE END OF THE SHIFT
• VERIFYING CUSTOMERS' IDENTIFICATION FOR ALCOHOL AND TOBACCO PURCHASES
• RECEIVING PRODUCT RETURNS FOLLOWING STORE PROCEDURE, HANDLING REFUNDS

High School Diploma - École Joseph-François-Perrault (2015-08 - 2020-06)