Sheja Alaine

Adept at building customer relationships and negotiating payment solutions, I significantly enhanced customer loyalty at GAL Power Systems. Skilled in collections processing and empathetic communication, my approach led to improved financial outcomes and customer satisfaction, showcasing my ability to manage accounts and foster positive interactions in high-pressure environments.

Willing to relocate: Anywhere

Customer Service Representative - Calforex Currency Exchange - Ottawa, ON

(2024-06 - 2025-07)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Cashier - JT Call Center Solutions - Ottawa, ON

(2024-05 - 2026-01)

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Developed and managed relationships with customers to increase customer loyalty.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Answered product questions using knowledge of sales and store promotions.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

GAL Power Systems - Ottawa, ON

(2022-04 - 2024-04)

Diploma - Business Management and Accounting Payroll - Herzing College (2025-03)